Senior Customer Quality Engineer

Key Responsibilities

• Lead end-to-end investigation and resolution of product and service non-conformances at customer sites.
• Facilitate cross-functional root-cause analysis using structured problem-solving methodologies such as 5 Why, 8D, and similar approaches.
• Define, coordinate, and verify corrective and preventive actions to ensure effective and timely resolution.
• Analyze quality and operational data to identify trends, recurring issues, and improvement opportunities.
• Apply Lean, TPS, and continuous-improvement principles to eliminate waste and improve effectiveness.
• Support the development of practical quality processes, metrics, and governance as AutoStore continues to scale.
• Build effective relationships across departments to ensure alignment and timely decision-making.
• Balance customer expectations, technical realities, and business priorities when driving solutions.
• Act as a trusted unbiased advisor and quality subject matter expert within cross-functional teams.

Qualifications

• Education: Degree in Engineering, Science, Computing, or a related technical discipline.
• Training or certification in Quality Management, Continuous Improvement, or related methodologies is advantageous.
• Experience: 4+ years of experience in quality engineering, manufacturing engineering, design engineering, or a similar technical role.
• Experience leading complex cross-functional investigations from problem identification through implementation of corrective actions.
• Demonstrated success improving products, processes, or customer outcomes in a manufacturing, industrial, automation, or technology environment.
• Practical experience applying Lean, TPS, Six Sigma, or comparable continuous-improvement methodologies.
• Experience working directly with customers, suppliers, or field operations is preferred.

Skills and Competencies

• Strong analytical and structured problem-solving skills.
• Working knowledge of quality tools such as 8D, 5 Why, FMEA, risk assessment, Systematic Cause Analysis Technique (SCAT), and statistical analysis.
• Comfortable working with imperfect data and ambiguity while maintaining focus on outcomes.
• Able to establish practical solutions and progressively improve processes rather than pursue theoretical perfection.
• Strong stakeholder management and influencing skills.
• Excellent written and verbal communication skills.

We Offer

• Comprehensive Medical, Dental, and Vision plans.
• Health Savings Account (HSA) with a company contribution.
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents.
• Retailer 401(k) plan with a 7% employer match.
• Retirement plan.
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

About the Role

Success in this role requires a practical and hands-on quality professional who can drive improvements in a fast-growing organization. We are looking for someone who can apply quality principles with sound judgment, focus on solving real business problems, and continuously improve processes without creating unnecessary complexity.

Benefits

We offer a supportive and rewarding work environment, comprehensive medical, dental, and vision plans, generous paid time off, retirement savings options, and additional benefits including life insurance, disability insurance, and employee assistance programs.

Schedule

AutoStore offers a flexible schedule to accommodate the needs of our employees.

Pay

The pay range for this position is $60,000 - $90,000 annually, depending on experience and qualifications.