Senior Customer Quality Engineer

Responsibilities

• Responds with a sense of urgency to customer inquiries
• Executes inspection plans, quarantine and disposition of product
• Drives urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
• Promotes a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
• Develops processes internally to meet customer requirements
• Leads resolution of warranty and quality issues
• Analyzes component failure rates and provides feedback to Manufacturing, Supplier Quality and Engineering
• Analyzes data, identifies trends and facilitates cross-functional A3 improvement projects
• Directs the overall execution of internal product audits and nonconformance resolution
• Supports New Product Introduction and manages qualification of manufacturing through the APQP process
• Conducts and manages audits/assessments of processes and quality systems (ISO, internal audit, etc)
• Gathers and analyzes product data to lead improvement initiatives to reduce the potential for defects
• Provides direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
• Ensures test inspection integrity (MSA/GR&R)
• Creates and deploys standard Generac tools, methodologies and standards

Requirements

• Bachelor's Degree in Engineering
• 5 years' experience working in Quality in a manufacturing environment and managing of large customer

Qualifications

• Preferred: Certified Quality Engineer, Certified Six Sigma Green Belt, Certified Quality Auditor
• Knowledge of APQP, PPAP procedures, and ISO
• Effective verbal and written communication skills
• Demonstrated problem-solving skills
• Ability to lead, collaborate and work with teams to drive improvements
• Ability to successfully manage shifting deadlines and priorities in a fast-paced environment
• Knowledge of the application and interpretation of manufacturing quality metrics
• Knowledge of Lean principles & improvements
• Ability to implement lean principles and improvements
• Ability to analyze component failure rates and provide feedback to Manufacturing, Supplier Quality and Engineering
• Ability to analyze data, identify trends and facilitate cross-functional A3 improvement projects

Physical Demands

• Regularly required to talk and hear
• Regularly required to stand and walk
• Occasionally required to stoop, bend or reach above the shoulders
• Occasionally lifts up to 25 - 50 pounds
• Requires periods of sitting, close vision and ability to adjust focus
• Occasional travel