Senior Customer Success Manager, Consumables-Household Goods

Key job responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities, assess P&L impact, and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

About the team

Alexander Technology Group provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience in relationship management and negotiation
• Bachelor's degree or equivalent
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Experience with financial analysis, P&L ownership, and vendor negotiations

Preferred Qualifications

• Experience with Salesforce and Tableau
• Experience managing multiple complex projects and adapting to change
• Advanced degree, certifications or equivalent experience
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
• 5+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience

Pay

Base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• USA, NY, New York - 88,000.00 - 154,000.00 USD annually
• USA, TX, Austin - 80,000.00 - 140,000.00 USD annually