Senior Customer Success Manager, Consumables-Household Goods

About the role

This role can be located in one of our approved corporate locations in Seattle, WA or New York, NY. Lead transformational growth for retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities, assess P&L impact, and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards
• A day in the life: Review performance metrics and present recommendations during vendor meetings; collaborate with cross-functional teams to resolve operational challenges; guide vendors on utilizing Amazon tools and systems effectively; participate in strategic planning sessions with category managers; support continuous improvement initiatives across the organization

Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience in relationship management and negotiation
• Bachelor's degree or equivalent 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Experience with financial analysis, P&L ownership, and vendor negotiations
• Experience with Salesforce and Tableau
• Experience managing multiple complex projects and adapting to change
• Advanced degree, certifications or equivalent experience
• Experience with one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce