Senior Customer Success Manager, Consumables

About the role

This role can be located in one of our approved corporate offices in Austin, TX, USA | New York, NY, USA | Santa Monica, CA, USA.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

Qualifications

• Basic Qualifications
• Preferred Qualifications

Basic Qualifications:

• Bachelor's degree or equivalent
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Proficient in Microsoft Excel
• Experience in relationship management
• Demonstrated ability to work effectively in fast-paced environments
• Excellent professional written and verbal communication skills

Preferred Qualifications:

• 5+ years of e-commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Experience with business intelligence tools (Tableau, Salesforce)
• Experience rapidly adapting to change and dealing with ambiguity
• Background in process improvement methodologies
• Advanced degree, certifications or equivalent experience
• Experience working with diverse stakeholders and teams
• Project management experience

Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually
• USA, NY, New York - 88,000.00 - 154,000.00 USD annually
• USA, TX, Austin - 80,000.00 - 140,000.00 USD annually