Senior Customer Success Manager , Consumables

About the role

This role can be located in one of our approved corporate offices in Seattle, WA.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
• Optimize cross-team processes that improve project efficiency and team delivery
• Lead promotional planning and catalog optimization initiatives
• Begin mentoring peers and contributing to team development

Qualifications

• Basic Qualifications: Bachelor's degree or equivalent, 4+ years of vendor or client-facing experience, data analysis experience including manipulating large datasets, proficient in Excel and BI tools, experience managing relationships with senior stakeholders, demonstrated ability to deliver independently in environments with some ambiguity, excellent professional written and verbal communication skills
• Preferred Qualifications: Experience guiding, training and mentoring others, experience with project management, 5+ years of e-commerce or retail industry experience, experience rapidly adapting to change and navigating undefined problems, professional experience in Buying, Planning, or Merchandising, background in process improvement, advanced degree, certifications, or equivalent experience, leverage internal AI tooling to drive efficiencies and expedite problem solving