Customer Success Manager

About the role

Luminovo builds software that powers the electronics supply chain. We're bringing our European success story to North America, and we're looking for a Customer Success Manager to own and grow a portfolio of EMS accounts (with OEM growing from Q3) across the US, Canada, and Mexico. You'll support customers across the full lifecycle: onboarding, adoption, renewal, and expansion. This is a pioneer role on our North American team, so you'll shape how we do customer success in this market, not just run an existing playbook.

What you'll do

• Own a portfolio of mid-size and enterprise accounts end to end: onboarding, adoption, QBRs, health scoring, and renewal
• Run interactive onboarding sessions, trainings, and workshops that drive fast time-to-value
• Grow net revenue retention through upsell, cross-sell, and contract expansion
• Monitor customer health and engagement data to catch churn risk early
• Turn customer feedback into clear insights for our product and engineering teams
• Stay close to electronics industry trends and the supply chain challenges your accounts face
• Use AI tools to work smarter. We build AI for the electronics industry, and we practice what we preach

Who you are

• Customer success or account management experience in B2B SaaS, with ownership of retention and expansion targets
• Comfortable running onboarding workshops and customer trainings
• Strong commercial instincts: you spot growth opportunities and you're confident in renewal conversations
• Analytical and data-driven in how you prioritize your portfolio
• Self-directed and energized by building something new. This is a ground-floor North American role

Bonus

• Experience or genuine interest in electronics, manufacturing, or hardware supply chains

Why Luminovo

• Join the North American expansion of a well-funded European scaleup with 300+ customers
• Pioneer role: help shape how customer success works in a new market
• AI at the core of the product, not a marketing slide
• Collaborative, international team with hubs in Munich, Berlin, and New York, plus a growing presence in Austin (our future main hub in the US)

Skills, knowledge, and expertise

We purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and your ability to help us accelerate technical progress than about your CV. If you're curious why we banned requirements from our performance profiles, see here.

Language requirements

Fluency in English is a must, since you'll work with English-speaking customers across the US and Canada. Spanish 🇲🇽 and French 🇫🇷 are a big plus, so we can better serve francophone Canadian customers and customers in Mexico.

Work setup

This role is remote and based in Texas, United States. Our global HQ is in Munich, Germany, we have an established hub in New York, and a growing presence in Austin (our future main hub in the US).

Triples

We regularly meet for team retreats and attend selected industry events, so you'll travel occasionally. We cover travel expenses, of course.