Senior Customer Success Enablement Manager

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of advisory, audit, and tax practitioners at the world's largest CPA firms. We build software for the people who enable trust between businesses. Headquartered in San Francisco, CA, we’re backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, and others. We value diversity in backgrounds and experiences and are building an inclusive, driven, and supportive team.

About the Role

Fieldguide is seeking a Senior Customer Success Enablement Manager to partner with our Customer Success (CS) organization, ensuring CS and Implementation teams have the skills, knowledge, and resources to deliver exceptional customer outcomes. Reporting into Revenue/Sales Enablement leadership, you will identify performance gaps and build programs, tools, and AI-native workflows to address them—from onboarding through ongoing enablement. This role collaborates closely with CS Leadership, Implementation, Product, and cross-functional teams like Customer Education, Support, and Product Marketing. Success will be measured by the effectiveness of the CS organization, including knowledgeable reps, stronger renewal and expansion execution, and consistent adoption of playbooks and tools.

Responsibilities

• Drive Customer Success Performance: Identify skill gaps, unclear processes, or missing content holding CS reps back, then build enablement programs to close those gaps. Drive adoption and program-manage cross-functional initiatives.
• Product Enablement: Partner with Product to translate feature launches, roadmap changes, and product capabilities into practical enablement for CS, including setup, testing, tuning, troubleshooting, and acting on metrics.
• Leverage AI to Scale Customer Success Enablement: Identify manual, repeatable work across the CS organization and build AI-native tools and workflows to create operating efficiency.
• Build Feedback Loops from the Field: Capture insights from CS, Customer Education, Support, and Product Marketing to refine onboarding, CS operations, playbooks, and tooling.
• Own Onboarding, Ramp & Continuous Enablement: Build and improve the onboarding curriculum, ramp plan, and ongoing enablement engine for CS & Implementation, tailored to team needs.

Requirements

• 6+ years of professional experience with at least 3+ years in Sales, Solutions Engineering, or Customer Success Enablement.
• Experience as a former practitioner or related role within the accounting industry.
• Proven track record of running demos, trainings, or building enablement materials to prepare teams for client interactions.
• Strong interpersonal and relationship-building skills across CS, Product, Product Marketing, RevOps, and other cross-functional partners.
• Ability to translate between multiple audiences.
• Highly organized and detail-oriented.
• Experience thriving in fast-paced, ever-changing environments.

Preferred Qualifications

• Experience building onboarding or enablement programs for Implementation or CS.
• Experience scaling a CS enablement function alongside rapid headcount growth.

Pay

Compensation range: $135K - $170K.