Senior Manager, Customer Success Enablement

About the role

This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Responsibilities

• Develop and lead a high-performing team of Field Enablement partners for Customer Success
• Own and track customer success outcomes like expansion ARR and retention metrics
• Create and implement a coaching program for CS managers to enhance team effectiveness
• Establish and manage a Gong review process to identify coaching opportunities
• Set, measure, and report on performance metrics aligned to company objectives
• Lead the creation of AI-assisted content tailored for customer conversations
• Customize enablement strategies based on customer segments and touchpoints

Qualifications

• 5+ years of experience in customer success or related enablement roles, including team management
• Proven track record in enterprise or high-growth SaaS environments
• Expertise in customer success motions such as onboarding, adoption, expansion, and retention
• Demonstrated ability to connect enablement initiatives to measurable business outcomes
• Strong leadership skills with a focus on coaching and developing teams
• Excellent analytical and communication skills
• Proficiency in generative AI tools for content and coaching purposes

Benefits

• Competitive health, dental, and vision insurance
• Flexible work environment, with a hybrid model
• Generous flexible time off policy with 20 days encouraged
• Access to EAP benefits for counseling and support
• 401k matching and Child Education Savings initiatives