Senior Customer Sales and Service Representative, Automotive

About the Role

Arconic is seeking a Senior Customer Service and Sales Representative to join our Rolled Products North America (RPNA) Headquarters business unit at our Davenport Works Operations facility. We value integrity, inclusion, and diversity, and seek individuals who demonstrate agility, results commitment, and the capability to grow themselves and others. This role offers ongoing opportunities for professional growth in a dynamic and collaborative environment.

Responsibilities

• Manage day-to-day account activities for assigned customers, including:
  • Booking customer orders, non-standard order entry, status checks, and expediting of orders
  • Resolution of related problems involving the plant
• Establish and enhance positive customer relationships
• Work closely with Supply Chain Management at the plant to ensure material availability for end customers
• Translate customer requirements and specifications prior to order entry
• Prepare written quotations and pricing
• Develop new business opportunities with existing customers in cooperation with Outside Sales
• Provide guidance to support staff regarding the customer order cycle process

Skills and Abilities

• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including needs assessment, meeting quality standards, and evaluating customer satisfaction
• Negotiation: Ability to bring others together and reconcile differences
• Service Orientation: Actively looking for ways to help people
• Written and Verbal Expression: Ability to communicate information and ideas clearly in writing and verbally
• Inductive Reasoning: Ability to combine pieces of information to form general rules or conclusions
• Information Ordering: Ability to arrange things or actions in a specific order or pattern
• Dependability: Being reliable, responsible, and fulfilling obligations
• Integrity: Being honest and ethical
• Stress Tolerance: Ability to deal calmly and effectively with high-stress situations in a fast-paced environment
• Active Listening: Giving full attention to what others are saying, understanding points being made, and asking appropriate questions
• Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches
• Monitoring: Assessing performance to make improvements or take corrective action
• Time Management: Managing one's own time and the time of others effectively
• Problem Sensitivity: Ability to tell when something is wrong or likely to go wrong

Qualifications

• Associate’s degree from an accredited institution
• Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems
• Must be legally authorized to work in the United States; verification of employment eligibility required at hire. Visa sponsorship is not available for this position
• This position requires access to controlled technology as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements

Preferred Qualifications:

• Bachelor’s degree from an accredited institution
• Experience in sales/customer service, accounting, information systems, or supply chain in a manufacturing environment
• Proficient computer skills including AS400, SAP, and MS Office programs (Excel, Word, Outlook)
• Experience using multiple complex computer systems simultaneously
• Experience analyzing data from multiple sources and reaching conclusions

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate, and extrusions, as well as innovative architectural products for the automotive, aerospace, commercial transportation, industrial, and building and construction markets. With over a century of innovation, Arconic helps transform industries through sustainable solutions. Our core values include acting with integrity, safeguarding our future, growing stronger together, earning customer loyalty, driving operational excellence, and creating value for stakeholders.

About the Team

Davenport Works is the country’s largest aluminum rolling mill, opened in 1948 and employing over 2,000 people. Located in Riverdale in the Quad Cities (Davenport and Bettendorf, IA; Rock Island and Moline, IL), it ships products worldwide. The Quad Cities is a vibrant region with 8 educational institutions, including St. Ambrose University, and hosts major outdoor summer music festivals such as the Bix Beiderbecke Memorial Jazz Festival, Mississippi Valley Blues Festival, and River Roots Live.