Senior Critical Facilities Manager (M3)

Responsibilities

• Lead the onsite site-support team responsible for administrative coordination, workflow support, records management, document control, and operational support processes for the data center campus.
• Provide direct leadership, coaching, performance management, and development for IC3-level site support staff.
• Establish clear expectations for service quality, responsiveness, documentation accuracy, process discipline, and support execution across the team.
• Oversee day-to-day support processes including scheduling coordination, maintenance-related communications, document tracking, work order support, vendor coordination, meeting logistics, and internal site requests.
• Ensure site records, logs, trackers, documentation repositories, and operational support files remain accurate, current, and audit-ready.
• Allocate work across the team and maintain effective support coverage for administrative and operational priorities, meetings, recurring workflows, and site events.
• Partner with Facilities Operations Managers, service teams, logistics, compliance, and site leadership to support scheduling alignment, operational readiness, and effective communication.
• Support planning meetings, outage coordination forums, maintenance reviews, and other site operating rhythms by preparing materials, tracking actions, and following up on deliverables.
• Oversee vendor and visitor support processes for non-technical service providers, internal stakeholders, and administrative site interactions, ensuring alignment with site procedures and expectations.
• Identify process gaps, documentation issues, workflow inefficiencies, or recurring support challenges and drive continuous improvement across the site-support model.
• Ensure disciplined use of CMMS, ServiceNow, document management platforms, and related business systems used to support facilities operations and administrative visibility.
• Support onboarding, training, and skill development of site support personnel while reinforcing Oracle standards for professionalism, accountability, and customer service.
• Provide regular visibility to site leadership on support workload, process health, staffing needs, service issues, and improvement opportunities.
• Help scale the site-support function as campus size, operational activity, and stakeholder needs increase.

Requirements

• This position requires U.S. citizenship and is located onsite in Saline, Michigan.
• Relocation assistance may be available in accordance with Oracle's relocation policies.

Qualifications

• 5–8+ years of experience in site administration, facilities coordination, office operations, operations support, workplace services, or related business support roles in operational environments.
• 3–5+ years of experience leading coordinators, administrators, or site-support staff.
• Experience supporting facilities, industrial, logistics, healthcare, construction, manufacturing, data center, or other mission-critical or operationally intensive environments is preferred.
• Strong understanding of how scheduling support, documentation quality, administrative control, and communication discipline contribute to operational readiness.
• Bachelor’s degree in Business, Operations, Facilities, Administration, or related field preferred; equivalent experience also valued.
• Strong people leadership with the ability to coach, organize, and develop support staff.
• Strong organizational skills with high attention to detail and process accuracy.
• Strong communication and coordination capability across operational, administrative, and leadership stakeholders.
• Ability to prioritize competing requests and maintain structure in a fast-paced environment.
• Strong process discipline and commitment to maintaining accurate, audit-ready records.
• Service-oriented mindset with strong professionalism, follow-through, and responsiveness.
• Ability to improve workflows and reinforce execution standards across a growing support function.