Assistant Critical Facilities Manager

Responsibilities

• Aid in the management of the day-to-day operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems.
• Build a staff of technicians with the necessary skill sets to accomplish data center operations that deliver total availability (100% uptime) while minimizing risks for customers.
• Manage power and cooling capacity and monitor environmental conditions within data halls.
• Work shifts to support 24x7 data center operations, have flexibility in work hours to cover other shifts, and support maintenance activities, as needed.
• Resolve all electrical, mechanical, and fire protection system issues in the data center while minimizing risks and communicating issues to management and customers.
• Assist in a leadership capacity, coordinating data center construction and commissioning, and overseeing the transition from construction to sustainable operations.
• Review results from preventive maintenance inspections and provide guidance on how to address issues found.
• Assume an ownership stake in the ongoing evolution and operation of the facility's Computerized Maintenance Management System (CMMS).
• Ensure that all staff adhere to company standards for using the Computerized Maintenance Management System (CMMS).
• Oversee accuracy and completeness of the CMMS, produce operational reports as needed.
• Enforce strict adherence to customer Service Level Agreements (SLAs) and change control activities.
• Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors.
• In the absence of the manager, assume a leadership role with limited authority.
• Absorb and communicate information to the team regarding customer site tours as required.
• Manage work schedules and assignments.
• Foster open, respectful, and professional communication directly within the team as well as with co-workers/teammates and leaders across the organization.

Qualifications

• Bachelor’s Degree in a relevant field of study, technical school with an emphasis on mission-critical operations or high-performance manufacturing, relevant military operations, or equivalent experience is required.
• 3+ years’ experience in mission-critical environments, required.
• 1+ year(s) of direct management of non-exempt shift-based employees, required.
• Must have a valid driver's license.
• Experience in creating and managing a critical infrastructure preventive maintenance program is required.
• Experience establishing a new colocation data center or data hall, preferred.
• Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers.
• Strong analytical and decision-making skills are required for understanding and evaluating complex problems, including analyzing a situation, identifying solutions, and selecting the best solution.
• Able to operate effectively in high-pressure, mission-critical environments.
• Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of critical systems management.
• Able to read and understand complex drawings, systems, and other documentation.