Senior Crew Lead - Updated

We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes Overview (company description), Job Description, Senior Crew Lead Primary Responsibilities Include, Other General Responsibilities, Job Location and Tier, Supervisor, Time Commitment, Compensation And Benefits, Application Requirements, A Successful Senior Crew Lead Is ... (maybe Qualities). Also maybe "Qualifications" etc. We must not repeat job title as heading. Use h3 for each section heading. Use ul/li for any list of duties/requirements/benefits. Use p for prose. We must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO etc). There's none obvious. We must not include sections with filler like "commensurate with experience". Compensation section has actual numbers, so include. We need to decide which sections to include based on content. Let's parse content: - Overview: description of company and brands. That's substantive. Could be "About the company" or "Overview". Use h3 "Overview". Then p with that paragraph. - Job Description: description of role. Could be h3 "Job Description". Then p. - Senior Crew Lead Primary Responsibilities Include: list of responsibilities. Use h3 "Primary Responsibilities". Then ul li each bullet. - Other General Responsibilities: another list. Could combine? But they are separate sections. Could make h3 "Additional Responsibilities". Then ul li. - Job Location and Tier: description. h3 "Job Location and Tier". p. - Supervisor: reporting line. h3 "Supervisor". p. - Time Commitment: hours, availability. h3 "Time Commitment". p. - Compensation And Benefits: includes pay range, tip pool, benefits list. h3 "Compensation and Benefits". Then p for pay, then ul li for benefits. - Application Requirements: list of requirements. h3 "Application Requirements". Then ul li each. - A Successful Senior Crew Lead Is ...: list of qualities. Could be h3 "Qualities of a Successful Senior Crew Lead". Then ul li. We must not include sections with no real content. All have content. We must not repeat job title as heading. Good. We must not include Job ID etc. Not present. We must remove duplicated lines: there is duplicated "Report team or guest issues to the HOM/SOM" etc. We'll keep one. We need to preserve all substantive info; not invent or summarize away detail. So we need to include all bullet points exactly as given (maybe slight rephrase? Must preserve detail, not invent or summarize away. We can keep the text as is, but we can split into li items. We must ensure we don't miss any bullet. Let's extract Primary Responsibilities list: From text: "Serve as the key holder, ensuring the secure opening and closing of the facility while maintaining operational excellence in accordance with Bars & Rec standards throughout each shift. Provide leadership and supervision to employees during daily operations and special events, acting as the senior onsite authority. Act as the primary onsite liaison for client needs and custom event coordination, facilitating seamless communication and execution. Effectively delegate tasks to Crew Members (CMs) and Crew Leads (CLs), offering hands-on support and guidance to optimize team performance. Cultivate a positive, collaborative, and motivated team environment that prioritizes continuous improvement and exceptional guest satisfaction. Deliver outstanding guest experiences through warm greetings, personalized guidance, and prompt, professional resolution of concerns. Proactively identify and resolve operational challenges to ensure smooth and efficient facility functioning. Enforce and oversee employee floor plans and company policies, holding team members accountable to their roles and responsibilities. Ensure all employees have reviewed pre-shift notes and maintain clear and effective communication with upper management regarding employee, client, and guest matters. Support ongoing training and professional development of new and current CMs and CLs, including specialized quick-service operations and Banquet Captain responsibilities. Uphold rigorous standards of cleanliness, safety, and presentation across all operational areas, including lane maintenance, bar organization, and food storage/preparation zones. Monitor guest safety throughout activities, ensuring compliance with participation guidelines and health regulations. Actively promote current specials, limited time offers, and seasonal features to enhance guest engagement and drive revenue. Maintain a visible and active presence on the floor to support guests and employees while exemplifying professional and positive behavior. Manage phone communications, coordinate reservations, ensure timely voicemail responses, and contribute to social media engagement by capturing and posting event photos Report team or guest issues promptly and constructively to the Hospitality Operations Manager (HOM) or Senior Operations Manager (SOM) Perform additional duties as assigned by the HOM or senior leadership. Report team or guest issues to the HOM/SOM Any other duties as assigned by the HOM or above" Note duplication: "Report team or guest issues..." appears twice. We'll keep one. Now Other General Responsibilities list: "Serve in a specialty role for Bar & Recreation activations (i.e. Game Show MKE Host and/or Producer, Splash Studio Session Lead, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operational assistance and/or leader for the mobile Karaoke Suite, etc.). Manage the onsite training of all new crew members, utilizing the new hire training check sheets. Attend weekly leadership meetings. Maintain overall facility operations and upkeep, including lane, obstacle, and equipment maintenance, facility cleaning and organization, bar cleanliness and organization, and proper upkeep of food storage and prep areas. Take weekly inventory of all non-alcohol related products (including paper products, office supplies, etc.) and report out the items needed to the HOM of the facility. Participate in non-operations shifts (cleaning, axe rehandling, lane maintenance, keg batching, inventory, etc.). Check-in all reservations, walk-ins and custom events. Assign guests to activity areas (lanes, courts, greens, suites etc.) and keep track of timing for activities. Walk guests to their lanes/courts/greens/suites and custom event spaces. Fill in as an activity host as needed. Regularly engage with guests through table touches, and support Section Hosts with bussing and refilling of condiments, paper goods, etc. as needed. Assist with promotional activities including social media postings and photography. Ensure compliance with local regulations regarding health and safety standards. Assist with offsite events including summer festivals, tradeshows, The Mobile Kitchen & Rec Room, and promotional events. Any other duties as assigned by the SOM, HTM, HOM or above." Now Job Location and Tier: "This position is classified as a Tier 3 On-site Employee. Senior Crew Leads will be trained to work at all the various facilities to support the overall team as needed." Supervisor: "This job reports to the Senior Operations Manager (SOM) but is directly managed by the Hospitality Operations Managers (HOMs) onsite." Time Commitment: "Senior Crew Leads are expected to work at least 30-40 hours per week without any additional obligations (unless agreed upon and approved at hire). SCLs must be able to work days, nights, and weekends. Full and open availability is required on Fridays and Saturdays." Compensation And Benefits: "Senior Crew Leads receive a starting base rate of $13.00 - $14.50/hour based on experience plus share of the bi-weekly Tip Pool. Gross rate range after tips = $23.50-$25.00/hr. Plus, a comprehensive benefits package. Health/Dental/Vision Insurance for all full-time employees (30+ hours/week)Life Insurance Policy for all full-time employees (30+ hours/week)Company sponsored 401k planPaid Time Off (7 full days per year once fully vested)Company sponsored Employee Rewards ProgramCompany sponsored social eventsAnnual charitable donation of employee's choice Flexible schedulingGreat variety of work with cross-training at all facilitiesFree/Discounted Play, Drinks, Snacks and MerchandiseCompany-wide communication platform" We need to split benefits into list items. Application Requirements list: many bullet points. Let's extract: "Must be at least 21 years old. Must have a high school diploma or GED. Must not have other employment (unless pre-approved and agreed upon at hire). Must have at least 3 full years of experience working in a similar hospitality/service setting (examples include resorts, hotels, restaurants, cruise ships, theme parks, etc.), learning important customer service skills, communication methods, and conflict resolution techniques. Must be able to describe this experience and skills in depth. (This requirement can be partially met with other relevant/equivalent professional experience, pending Hiring Manager approval.) Must have 1 full year of experience in a professional leadership role. Preference will be given to candidates who have shown leadership experience in a hospitality/service setting. Must be able to multitask and oversee complex operations in a fast-paced environment. Must be detail-oriented with a commitment to safety, cleanliness, and quality standards. Preference will be given to candidates who also have experience bartending in a fast-paced environment. Must be able to raise or lower objects more than 50 lbs. from one level to another. Must be able to climb stairs and regularly bend, stoop, or crouch (frequency and duration will vary according to daily business needs). Must be able to spend up to 100% of working time standing, walking, and moving around in a fast-paced environment. Must have full and open availability and be able to workdays, nights, and weekends, including regular opening and closing shifts as scheduled. Must be willing and able to learn all Bars & Recreation activations including, but not limited to, Game Show MKE Host and/or Producer, Splash Studio Session Lead, Course Coach for Nine Below, emcee for Summerfest activations, and/or leader for the Mobile Kitchen and Rec Room.) Must be willing to complete an online Responsible Beverage Server Course and submit proof of completion. Must have (or be willing and able to obtain) a Class “B” Manager’s License for the City of Milwaukee and submit proof of completion. Must be able to hold and speak clearly into a microphone in front of small and large groups. Must be able to facilitate activities for children at allowed establishments during specific hours. Must be able to operate a point-of-sale system and accurately conduct credit card transactions. Must be comfortable using power tools including drills, power saws, and a grinding wheel. Must be comfortable carrying, using, and standing on a 6-foot ladder. Must have (or be willing to obtain) personal transportation and a personal cell phone. Must be able to read, understand, and follow the Bars & Recreation Employee Handbook." Note there is a stray closing parenthesis after "Mobile Kitchen and Rec Room.)". We'll keep as is. Now "A Successful Senior Crew Lead Is ..." list: "Inspiring and forward-thinking with a passion for continuous improvement and growth. Strategic and solutions-oriented while thriving in dynamic environments. A collaborative team player with a positive attitude, eagerness to learn, and openness to feedback. Energetic, approachable, and confident, with a strong focus on delivering outstanding guest experiences. Detail-driven and highly organized, capable of overseeing multiple moving parts in a fast-paced facility. Motivational leader who knows how to delegate effectively and bring out the best in a team. Proactive self-s" It cuts off at "Proactive self-s". Probably incomplete due to truncation. We must preserve as given; but it's incomplete. However we must not invent or summarize away detail. We'll include the text as is, maybe as a list item. Now we need to output HTML fragment only. We'll structure:

Overview

... (company overview paragraph)

Job Description

... (job description paragraph)

Primary Responsibilities

• ...
...

Additional Responsibilities

• ...
...

Job Location and Tier

...

Supervisor

...