Senior Coordinator, Veterans

Job Profile Summary

Under limited supervision, this position serves as subject matter expert providing strategic direction and cross functional collaboration for all veteran-related services and compliance functions. This role ensures that veterans and the dependents of veterans receive comprehensive support throughout the intake, application, certification, and educational-benefits process. Leads staff development and training related to VA educational benefits, compliance requirements, and service delivery standards campus-wide. Provides oversight, guidance, and training to the Veterans Coordinators. Acting as the institution's primary liaison with the Veterans Administration (VA) Regional Processing Office, the Senior Veterans Coordinator ensures full regulatory compliance, consistent service quality, and accurate reporting of VA educational benefits.

Veterans' Preference pursuant to Florida Statute 295 applies

Minimum Education

• Bachelor's degree required
• Master's degree in Higher Education, Counseling, Public Administration, or related field preferred
• An equivalent combination of education and experience may be considered

Minimum Experience

• Six years of progressively responsible experience in veteran's services or a closely related area
• Extensive knowledge of VA educational benefit programs and compliance requirements
• Experience with staff training, mentoring, or team leadership preferred
• Student support, advising, or case management experience required

Essential Functions

Veterans Services Leadership & Oversight – 30%

• Serves as the primary subject-matter expert for all VA education-benefits processes.
• Oversees service delivery, ensuring consistency, accuracy, and regulatory adherence campus-wide.
• Manages complex and escalated cases requiring advanced problem-solving and interpretation of VA regulations.
• Provides oversight, guidance, and training to the Veterans Coordinators.

Staff Training, Development & Quality Assurance – 20%

• Designs, delivers, and maintains comprehensive staff training programs for employees involved in veterans services, financial aid intersections, advising, and student support.
• Provides training on certification procedures, compliance updates, workflow changes, new VA regulations, and student-service best practices.
• Monitors staff performance for accuracy, compliance, and service quality and provides coaching, corrective feedback, and mentoring.
• Develops training materials, manuals, reference guides, and checklists to standardize processes.
• Serves as the go-to expert for internal departments seeking guidance on veteran-related policies and student management.

Regulatory Compliance & Certification Management – 15%

• Oversees the certification and re-certification of all eligible veterans and dependents.
• Conducts internal auditing to ensure accuracy of certifications, reporting, and financial reconciliation.
• Communicates federal policy updates and leads internal training sessions whenever regulatory changes occur.

VA Liaison & Interdepartmental Coordination – 15%

• Acts as the primary liaison to the VA Regional Processing Office.
• Coordinates with Financial Aid, Advising, Registration, and Accounting on complex benefit interactions and compliance needs.
• Ensures accurate student accounts, benefit disbursements, and resolution of discrepancies.

Veteran Outreach, Engagement & Community Partnerships – 10%

• Develops, leads, and evaluates outreach initiatives and engagement programs for veterans, active-duty service members, and dependents.
• Builds partnerships with community veteran organizations, and employers.
• Leads campus events, orientations, workshops, and recognition activities.

Case Management & Student Advising – 10%

• Provides advanced advising and individualized support to students using VA benefits.
• Assists with academic pathways, navigating benefit delays, and connecting to campus or community resources.

Knowledge, Skills, And Abilities

• Expert-level knowledge of VA educational benefits and veterans-affairs regulations
• Ability to design and deliver effective training programs and instructional materials
• Knowledge of federal financial aid and its relationship to VA benefits
• In-depth functional knowledge and expertise in area of specialization and general knowledge of related areas in the College
• Ability to perform complex administrative analysis with only general supervision
• Strong diagnostic, analytical and problem-solving skills
• Excellent coordination and communication skills used appropriately influence the decision-making of individuals and groups at all levels in the College
• Ability to plan and manage own work flow, priorities and results accomplishment
• Requires the ability to present and disseminate data to various levels
• Requires advanced knowledge of computerized systems and operating environments i.e. Microsoft Office Products and specialized computer systems
• Ability to interact and effectively communicate with a diverse employee and student population

Our Culture

At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

Benefits

Broward College offers an exceptional benefits package, including, but not limited to:

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Pay

$52,900 - $62,158 (Salary commensurate with education and experience)

Schedule

Monday - Friday/Weekends/Varies

Hours Per Week: 40

Work Shift: Work Schedule

Additional Information

Job Status: Full time Regular

Department: Financial Aid Advising - Central

Location: Central Campus

Pay Grade: 715

FLSA Status: Exempt

Position Classification: Professional Technical Staff (PTS)

Posting End Date: Open Until Filled

Designated Essential Personnel: No