Senior Coordinator TLM Support Center (Hybrid)

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations, and investments in research and development, we offer capabilities and opportunities no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

About the role

Global Time & Labor Management (TLM) is seeking a strong candidate focused on individual and team performance as well as continuous process improvement. Time & Labor Management ensures timecards are accurate and compliant with RTX policies and federal and state labor laws. This position will also handle ServiceNow tickets from internal and external customers, requiring research, calculations, analysis, and data entry to support labor processes. The Time & Labor Management team operates in a high-volume, fast-paced, team-oriented environment with opportunities for expanding responsibilities.

This is a hybrid role; eligible candidates must reside within commuting distance of Greenville/Richardson, TX, Farmington, CT, or Cedar Rapids, IA. U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Responsibilities

• Serve as a first-line resource for employees and managers by answering incoming team calls and providing accurate, timely guidance on RTX Global Time and Labor policies and procedures.
• Create, triage, and manage service cases in the designated case management system, ensuring proper documentation, categorization, and follow-through until resolution.
• Provide effective customer support through reliable, quick, and accurate problem resolution.
• Maintain a high standard of confidentiality, accuracy, and professionalism when handling sensitive employee information.
• Identify recurring issues or process gaps and recommend improvements to enhance the employee support experience and ensure compliance.
• Understand and ensure compliance with federal and state wage and hour laws and RTX policies.

Requirements

• An Associate’s degree (or other 2-year post-high school training) with a minimum of 6 years of relevant payroll, timekeeping, finance, auditing, and/or compliance experience.
• Strong PC-based skills; intermediate proficiency in MS Word and Excel (VLOOKUP, pivot tables, etc.).

Preferred Qualifications

• Experience in Payroll or Timekeeping gained in a corporate environment.
• Working knowledge of SAP, EV5, and Workday with emphasis on Payroll or Timekeeping.
• Detail-oriented with strong organizational and prioritization skills to manage workload effectively.
• Self-starter with effective problem-solving and decision-making skills to promote work efficiency.
• Ability to provide exceptional customer service through verbal and written communication in a corporate environment.

Benefits

• Medical, dental, vision, life insurance, and short-term/long-term disability coverage.
• 401(k) match and flexible spending accounts.
• Flexible work schedules and employee assistance program.
• Employee Scholar Program for educational assistance.
• Parental (including paternal) leave, paid time off, and holidays.
• Achievement awards and child/adult backup care.
• Eligibility for annual short-term and/or long-term incentive compensation programs (dependent on role level and collective-bargaining agreements).

Pay

The salary range for this role is 53,100 USD - 100,900 USD. The range provided is a good-faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including role, function, responsibilities, work experience, location, education/training, and key skills.

Schedule

This is a hybrid role. Employees will work regularly both onsite and offsite, with the ratio of onsite time determined in partnership with your leader.