Senior Coordinator, Technical Support Services
Baylor College of Medicine · Houston, TX · 1 wk ago
AdministrativeFull-time
Job Duties
- Resolves more complex and non-routine hardware related issues on Dell desktops and laptops, Lenovo desktops and laptops and iMac desktops and MAC notebooks.
- Performs peripheral testing and troubleshooting on devices like HP printers, HP and Kodak scanners, Logitech webcams and Dell speakers.
- Troubleshoots software related issues on Windows 7 and Windows 10 Operating Systems on Dell and Lenovo desktops and laptops.
- Troubleshoots MAC OS X instability issues.
- Installs Applications like Office 365, Cisco VPN, SAP, Symantec Endpoing Encryption, Symantec Endpoint Protection as well as resolves issues with those apps and others that are unique to Baylor.
- Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels.
- Performs other job-related duties as assigned.
Minimum Qualifications
- A high school diploma or GED.
- Four years of relevant experience.
Preferred Qualifications
- An associates' degree in Computer Science, Management Information Systems or Information Technology related field.
- Experience working in an academic medicine environment.
Pay
N/A
Schedule
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Benefits
N/A