Senior Technical Support & Coordination Specialist

About the role

CCR Commercial Refrigeration is a global leader in sustainable refrigeration solutions for food retail and industrial applications. We design and manufacture high-efficiency refrigeration systems, display cabinets, mechanical systems, and turnkey solutions that help customers improve product merchandising while reducing energy consumption and operating costs. We combine engineering excellence, disciplined execution, and customer focus to deliver complex programs that support our growth strategy across regions and markets.

Essential Duties And Responsibilities

• Auxiliary customers and contractors during the installation and startup of CO₂ condensing units.
• Support in diagnosing and resolving technical issues, both remotely and on-site.
• Provide clear and professional technical support via phone, email, and online platforms.
• Create and maintain technical documentation such as troubleshooting guides.
• Coordinate timelines and deliverables for small-scale projects related to CO₂ cooling systems.
• Track project progress and communicate updates to internal teams and customers.
• Work closely with project managers and senior managers to ensure customer satisfaction.
• Gather customer feedback and report common technical issues to internal teams.
• Stay informed about new CO₂ refrigeration technologies and industry best practices.
• Recommend improvements in support procedures and technical documentation.

Required Qualifications

• 5+ years of relevant experience in HVAC, refrigeration, or technical support (internships or co-op experience also considered).
• Basic understanding of refrigeration systems (CO₂ experience preferred but not required).
• Strong communication skills (verbal and written).
• Solid problem-solving ability and eagerness to learn technical systems.
• Ability to travel frequently (up to 60% of the time, or approx. 35-40 weeks per year).

Preferred Qualifications

• Familiarity with CO₂ condensing units or natural refrigerants.
• Knowledge of refrigeration safety protocols and relevant regulations.