Senior Coordinator, Information Technology | PAM Health Corporate

Position Responsibilities

Provides senior-level coordination support for assigned leaders, departments, projects, and initiatives, ensuring priorities are organized, tracked, and completed accurately and timely.

Manages complex calendars, schedules meetings, coordinates logistics, prepares agendas, gathers materials, and ensures leaders and participants are prepared for meetings and follow-up activities.

Records meeting notes, decisions, risks, issues, and action items; distributes summaries and follows up with responsible parties to support accountability and timely completion.

Serves as a liaison among internal departments, hospital or business units, external vendors, consultants, and business partners to facilitate communication, resolve scheduling or coordination barriers, and maintain alignment across workstreams.

Supports basic business analysis activities by gathering and organizing stakeholder input, documenting current-state processes, identifying gaps or opportunities, and helping define business needs, requirements, and desired outcomes.

Affords assistance with development and maintenance of reports, presentations, dashboards, project documentation, process maps, status updates, and other business materials for leadership review and decision-making.

Captures project and operational work plans, timelines, deliverables, milestones, dependencies, and follow-up items in partnership with business owners, project teams, and external partners.

Maintains accurate records, files, trackers, contact lists, meeting materials, project documentation, and other department resources in accordance with company standards and confidentiality requirements.

Drafts, edits, and formats correspondence, communications, presentations, meeting materials, and documentation with attention to accuracy, clarity, professionalism, and appropriate audience.

Processes or coordinates administrative items such as invoices, purchase requests, expense reports, travel arrangements, onboarding logistics, supply needs, and other operational support activities as assigned.

Uses independent judgment to prioritize competing requests, anticipate needs, escalate issues appropriately, and support smooth day-to-day operations in a fast-paced environment.

Maintains discretion and confidentiality when handling sensitive business, personnel, operational, financial, vendor, or patient-related information.

Promotes a collaborative, service-oriented approach when working with leaders, peers, team members, facilities, vendors, and external business partners.

Leadership Inclusiveness

Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team.

Managing Staff

Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements.

Stewardship and Resource Management

Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines.

Problem-Solving

Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges.

Decision-Making

Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.

Strategic Planning and Organizing

Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution.

Communication

Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.

Quality Improvement

Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements.

Leadership

Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff.

Teamwork

Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others.

Development

Maintains up-to-date skills through involvement with professional organizations and/or continuing education.

Customer Service

Maintains the highest level of customer service via courtesy, compassion and positive communication.

Promotes the mission and vision of PAM Health within the work environment and the community.

Respects dignity and confidentiality by adherence to all applicable policies and procedures.

Health and Safety

Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.

Participates in OSHA required training.

Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.

Reports unsafe practices to management.

Knows own role in case of an emergency.

Education and Training

Associate degree in Business Administration, Healthcare Administration, Communications, Information Systems, or related field required; Bachelor’s degree preferred. Equivalent combination of education and relevant experience may be considered.

Experience

Three to five years of progressively responsible administrative, coordination, project support, business operations, or business analyst-related experience required.

Experience supporting senior leaders, coordinating cross-functional initiatives, working with vendors or external partners, applying project management principles and practices, and preparing meeting materials, notes, reports, and follow-up documentation preferred.

Healthcare, information technology, or multi-site business environment experience preferred.

Demonstrated experience managing calendars, coordinating meetings, documenting action items, supporting projects, and communicating with multiple stakeholders.

Experience gathering information, documenting processes, tracking deliverables, and supporting business analysis or process improvement activities.