Senior Coordinator, Accounts Receivable Services

About the role

WSP is currently initiating a search for a Senior Coordinator, Accounts Receivable Services for our Ephrata, PA office. Be involved in projects with our Corporate Finance - Accounts Receivable Team and be a part of a growing organization that meets our client’s objectives and solves their challenges. At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

Responsibilities

• Maintain customer relationships and credit/collections processes while meeting business needs to maintain positive DSO and collection goals.
• Manage assigned portfolio, client contact including collection calls, timely follow‑up procedures, and daily communication with project teams to resolve potential disputes.
• Investigate and resolve customer queries, including providing copies of requested invoices.
• Collaborate with project accountants and project managers to resolve issues and enable client payment.
• Exercise responsible and ethical decision‑making regarding company funds, resources and conduct, adhering to WSP’s Code of Conduct and related policies.
• Perform additional responsibilities as required by business needs.

Requirements

• High school diploma.
• Strong attention to detail – ability to work independently and make sound decisions in a high‑energy, fast‑paced environment.
• Working knowledge of MS Office, Excel, Word, and basic spreadsheet.
• Minimum 3‑5 years experience in accounts receivable and collection with exceptional customer service skills.
• Strong communication skills – results driven in alignment with WSP culture.
• Positive team player – ability to collaborate well with colleagues.
• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety, drug/alcohol and harassment policies.

Preferred Qualifications

• Associate’s or Bachelor’s degree.

Skills

• Attention to detail
• Independent work and decision‑making
• MS Office proficiency (Excel, Word)
• Accounts receivable and collections experience
• Customer service
• Communication
• Team collaboration
• Workplace safety awareness

Benefits

• Medical, dental, vision, disability, and life insurance
• Retirement savings plans
• Paid sick leave
• Paid vacation (or other personal time)
• Paid parental leave
• Paid time off for bereavement, voting, and attendance at naturalization proceedings

Pay

Expected salary (all locations): $24.76/hr – $32.17/hr