Senior Consultant, Patient Services (Strategy and Implementation)

Primary Responsibilities

• Execute on assigned project tasks
• Prepare materials for project meetings
• Execute analysis of primary and secondary research efforts
• Create and utilize analytical tools to support decision making
• Develop materials communicating results of analyses
• Identify key insights, recommendations, opportunities, and threats to inform corporate and commercial strategies
• Demonstrate accountability for completion of project responsibilities
• Regularly engage senior level clients

Patient Services

• Deep fluency across the hub services ecosystem, including benefits verification, prior authorization, appeals support, copay assistance, patient assistance programs (PAPs), and free drug programs
• Working knowledge of the hub vendor landscape (e.g., AssistRx, Lash, CareMetx, TrialCard/Mercalis) with the ability to advise clients on build vs. buy decisions
• Experience designing patient services models tailored to therapeutic area dynamics, including distinct patient journeys across oncology, rare disease, and specialty immunology
• Proficiency in adherence and persistence program design, nurse educator and field reimbursement manager (FRM) models, and patient-reported outcomes integration
• Familiarity with digital patient engagement platforms and emerging technology enablers across the patient journey
• Command of operational performance metrics, including time-to-therapy, prior authorization approval rates, and funnel abandonment rates
• Strong channel strategy expertise across the “big three” wholesalers (Cardinal, McKesson, AmerisourceBergen/Cencora), specialty distributors (ASD, Besse, McKesson Plasma & Biologics, Cardinal Specialty), and specialty pharmacies (Accredo, CVS Specialty, Optum, and LDD networks)
• Working knowledge of distribution service agreements (DSAs), fee-for-service economics, inventory management agreements, chargeback processing, and 340B program dynamics
• Understanding of pricing strategy intersections with trade, including WAC, ASP, and net price concepts, gross-to-net bridges, Medicaid best price considerations, and the impact of the Inflation Reduction Act (IRA) on channel economics
• Experience with distribution network design, including open, limited, and exclusive distribution model trade-offs
• Knowledge of cold chain and specialty product handling requirements
• Familiarity with DSCSA and serialization compliance obligations
• Understanding of returns and recalls management processes
• Working knowledge of REMS program logistics and operational requirements
• For cell and gene therapies, familiarity with apheresis-to-infusion chain of custody requirements

Qualifications

• Advanced degree(s) (PhD, MD, MBA, or MS) with 2+ years of consulting experience or Undergrad degree with 3+ years of consulting experience
• 3+ years of biopharma industry experience

Benefits Package

• 401k - generous employer match with immediate vesting and financial planning resources
• Comprehensive medical, dental and vision coverage options effective day 1 of employment
• Flexible spending account (FSA) or Health Savings Account (HSA)
• Company paid insurances including Short- and Long-Term Disability and Life insurance as well as additional voluntary options
• Paid parental leave for all new parents
• Health & Wellness Benefit (e.g., gym memberships; $1000 reimbursement annually)
• Employee Assistance Program
• Generous paid time off including vacation, sick days, floating and company holidays