Senior Consultant MIS Lvl B

Duties & Responsibilities

• • Recommends alternative approaches for users concerning aspects of data processing system design and selection of systems for computerization and processing of management information data, statistics, reports, etc.
  • Develops design for feasibility studies and participates in analyses of project requests from user departments within NYC Health + Hospitals.
  • Recommends programs, practices, and standards to facilitate uniform application of electronic data methods and their correlation with other units and regulatory jurisdictions.
  • Selects computer, communications and peripheral equipment to meet the specifications of Department’s projected requirements and workloads based upon considerations of cost, performance specifications, demonstrations of performance, vendor support, ease of operation, maintenance and other technical factors.
• Network Services
• Plans and assists in the coordination of network equipment at remote user sites.
• Supervises the assignment of network technicians in support of problem resolutions and remote site installation.
• Recommends standards and procedures for the uniform application of data communications methods and interfaces.
• Interfaces with communications carrier (NY Telephone, AT&T, Northern Telecom, Telecom Plus ROLM, etc.) to coordinate service and problem resolution issues.
• Computer Operations
• Manages operation of all computers and peripheral devices in the Computer Center.
• Ensures that specific job operating instructions are understood and followed and that all operational directives, guidelines and procedures are adhered to by Computer Operations staff for the purpose of establishing and maintaining a stable processing environment.
• Manages vendor field service engineer support to ensure maintenance and repair work is performed as required and in a timely manner.
• Provides operations support to systems engineering in the maintenance of all operating systems software and in the diagnosis of hardware problems and to Network Services in the maintenance of online communications capability.
• Responsible for training, development, motivation, performance evaluation, and motivation, performance evaluation and discipline of all assigned Operations staff.
• Maintains and ensures satisfactory operating environment of Computer Center.

Minimum Qualifications

• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study;
• and Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
• Operations Specialty requires supervisory experience (5 years).
• Network Services requires a telecommunications background and experience.

Department Preferences

• Certification(S)/NYS Licenses/Education
• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems, applied Mathematics, Business Administration, Economics/Statistics, Human Resources, or a related field of study;
• and Knowledge, Skills, Abilities And Other Requirements
• Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques;
• or A satisfactory equivalent combination of training, education and experience.

Knowledge, Skills, Abilities And Other Requirements

• Knowledge of Service Now software
• Proficient in MS Office applications (Excel, Word, PowerPoint, Project, Visio etc.).
• Implementation of other Oracle Cloud modules
• Strong analytical, problem-solving and troubleshooting skills with ability to identify problems and determine corrective actions.
• Effective collaboration and communication skills as well as an ability to handle multiple assignments in a timely manner with minimal supervision.
• Ability to prioritize work and promptly resolve or escalate when necessary
• Healthcare Experience is a plus
• Knowledge of ORACLE Cloud Required with at least 3 implementations on the Learning module
• Successfully completed and/or involved in at least three full life-cycle Oracle Cloud’s Learning module implementation and/or upgrade.
• Experience in PeopleSoft ELM is a plus
• Experience with PeopleSoft version 9.2

Years Of Experience

• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
• Operations Specialty requires supervisory experience (5 years).
• Network Services requires a telecommunications background and experience