Senior Consultant MIS- L C

About NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home‑based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post‑acute care/long‑term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality health services, without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

• Recommend alternative approaches for users concerning aspects of data processing system design and selection of systems for computerization and processing of management information data, statistics, reports, etc.
• Develop designs for feasibility studies and participate in analyses of project requests from user departments within NYC Health + Hospitals.
• Recommend programs, practices, and standards to facilitate uniform application of electronic data methods and their correlation with other units and regulatory jurisdictions.
• Maintain a high level of technical competence with regard to the latest E.D.P. technology, methodology and applications of computers and related devices in health care and management information systems.
• Perform in‑depth investigation and analysis to identify and resolve processing problems associated with systems, programs, and machine utilization.
• Select computer, communications and peripheral equipment to meet the specifications of the department’s projected requirements and workloads, considering cost, performance, vendor support, ease of operation, maintenance, and other technical factors.

Qualifications

• Baccalaureate degree from an accredited college or university with a major in Computer Science, Systems Engineering, Applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field.
• Five (5) years of progressive, responsible experience in data processing, computer systems and applications.
• Operations specialty requires five (5) years of supervisory experience.
• Network Services role requires a telecommunications background and experience.
• Broad knowledge and expertise in computers, peripheral devices, communications systems, hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, and data management and retrieval techniques; or an equivalent combination of training, education, and experience.

Preferences

• ITIL certification (ITIL Foundation certified or understanding of ITIL Service Desk “Best Practices”).

Knowledge, Skills, Abilities, and Other Requirements

• Demonstrated experience using an ITSM suite of tools such as BMC Remedy or ServiceNow.
• Experience providing IT support in a hospital environment.
• Strong business acumen, analytical ability, and problem‑solving skills.
• A self‑motivated team player who can work independently and thrive in a stressful environment.
• Minimum of five (5) years of computer‑related experience.