Senior Consultant MIS- L A

About the Organization

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient, and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute-care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high-quality health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

About the Role

Under direction, with broad latitude for the exercise of independent judgment and ingenuity, this role serves as an expert consultant and advisor on complex data processing problems. The position participates broadly in the design of computer-based information systems, emphasizing the feasibility of major projects, benefits of systems implementation, development and operational costs, and system integration. The role also provides technical support and operations management for the NYC Health + Hospitals MIS Computer Center, which operates 24/7.

Responsibilities

• Application Programming and Systems Engineering Disciplines
  • Recommends alternative approaches for users concerning aspects of data processing system design and selection of systems for computerization and processing of management information data, statistics, reports, etc.
  • Develops designs for feasibility studies and participates in analyses of project requests from user departments within NYC Health + Hospitals.
  • Recommends programs, practices, and standards to facilitate uniform application of electronic data methods and their correlation with other units and regulatory jurisdictions.
  • Maintains a high level of technical competence with regard to the latest E.D.P. technology, methodology, and applications of computer and related devices in the field of health care and management information systems.
  • Performs in-depth investigation and analysis to identify and resolve processing problems associated with systems, programs, and machine utilization.
  • Selects computer, communications, and peripheral equipment to meet the Department’s projected requirements and workloads based on considerations of cost, performance specifications, vendor support, ease of operation, maintenance, and other technical factors.
• Network Services
  • Plans and assists in the coordination of network equipment at remote user sites.
  • Supervises the assignment of network technicians in support of problem resolutions and remote site installation.
  • Recommends standards and procedures for the uniform application of data communications methods and interfaces.
  • Interfaces with communications carriers (e.g., NY Telephone, AT&T, Northern Telecom, Telecom Plus ROLM) to coordinate service and problem resolution issues.
• Computer Operations
  • Manages the operation of all computers and peripheral devices in the Computer Center.
  • Ensures that specific job operating instructions are understood and followed, and that all operational directives, guidelines, and procedures are adhered to by Computer Operations staff to maintain a stable processing environment.
  • Manages vendor field service engineer support to ensure maintenance and repair work is performed as required and in a timely manner.
  • Provides operations support to systems engineering in the maintenance of all operating systems software and in the diagnosis of hardware problems, and to Network Services in the maintenance of online communications capability.
  • Responsible for training, development, motivation, performance evaluation, and discipline of all assigned Operations staff.
  • Maintains and ensures a satisfactory operating environment of the Computer Center.

Requirements

• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, Applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
• For the Operations Specialty: supervisory experience (5 years).
• For Network Services: a telecommunications background and experience.
• Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems, hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management, and retrieval techniques.
• Or a satisfactory equivalent combination of training, education, and experience.