Senior Consultant- Epic Resolute Hospital Billing Claims and Remittance

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment? As an experienced Epic Hospital Billing professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. This unique opportunity provides you with a full career path within the firm under our Project Talent Model, tailored specifically for long-term, client service delivery.

About the role

This hybrid role places you as a primary member of the Epic support team. You will support, coach, and advise our client’s Project IT Team throughout the implementation cycle—Design/Workflows, System Build, Testing, Upgrades, and Activation—while minimizing extensive travel.

Responsibilities

• Specialize in Epic Resolute Hospital Billing and support core functions of the health system’s processes.
• Join a large implementation and build team, focusing on Epic software analysis, design, configuration, testing, and implementation, as well as application support and issue resolution.
• Interact with Operational and IT personnel to identify, evaluate, and configure systems that meet user and organizational requirements.
• Maintain high credibility and ownership of system activities within the assigned application.
• Work directly with Operations to provide input on system design and capabilities.
• Develop system design, including functional specifications and strategies, based on operational needs.
• Analyze operational requirements and system capabilities to propose effective solutions.
• Understand workflow practices and apply them to system configuration in support of Operational/IT strategies, issues, and priorities.
• Perform unit, system, and integration testing per standards and document outcomes.
• Ensure applications are well supported and implementations are properly executed.
• Follow defined standards, promote best practice principles, and participate in the change control process.
• Optimize, maintain, and support the application/system as required.
• Participate effectively as a team member to achieve team goals and objectives.
• Provide on-call support, troubleshoot, and resolve production support issues during Activation as applicable.
• Initiate escalation procedures and identify potential issues, referring complex issues to the appropriate level of support.
• Build rapport and promote teamwork by maintaining professional communication and utilizing key change management principles.
• Lead meetings as needed, prioritize tasks, resolve conflicts, and manage a project plan.
• Meet application deliverables, project timelines, and provide weekly status reporting.
• Perform timely project and data tracking, including weekly time tracking.
• Perform other related duties assigned by supervisor, including emergency duties for the welfare of patients or efficient operations.

Requirements

• Current Epic Resolute Hospital Billing Claims and Remittance Certification.
• 4-6+ years of recent experience with an Epic implementation.
• Minimum of 3 years of Epic build and support experience.
• Experience in application build, go-live, workflows, troubleshooting, testing, and support.
• Bachelor’s degree, preferably in information technology, business, or a healthcare-related field; or equivalent experience.
• Ability to travel 10%, on average, based on project needs.
• Demonstrative understanding of technical documentation.
• Effective verbal and written communication skills.
• Self-motivated, highly organized, and detail-oriented.
• Superior communication and customer service abilities.
• Team player with the willingness and ability to work in a collaborative environment.
• Able to operate independently or with minimal supervision.

Preferred Qualifications

• Strong desktop skills including Word, Excel, and PowerPoint.
• Work experience or direct knowledge of the clinical or business area to be supported.

Pay

The wage range for this role is $91,000 to $143,000, reflecting factors including skill set, experience, training, licensure, certifications, and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range, and compensation decisions depend on the facts and circumstances of each case.