Senior Clinical Specialist, Pelvic Health - San Francisco, CA

About the role

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region.

Responsibilities

• Represents Medtronic Pelvic Health during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems).
• Maintains current knowledge about assigned products and services as well as competitive products.
• For new and existing accounts, this position is able to proactively identify needs and teach a broader level of caregivers and account employees.
• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies.
• Assists district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.).
• Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary id cards, packing list) and is able to execute invoices in a variety of different situations.
• This position is able to place an order with customer service for pending purchase orders and product replacement.
• Maintains open and effective communication with all district personnel, customers and other Medtronic employees.
• Contributes to the completion of milestones associated with specific projects at the regional and/or national level.
• Has an understanding of all quality policy/system items that are applicable. Follows all work/quality procedures to ensure quality system compliance and high-quality work.
• Performs other related activities, as assigned.

Qualifications

• Must Have:
• High School Diploma or GED AND a minimum of 8 years of patient care/clinical experience; or
• Associate’s Degree AND a minimum of 6 years of patient care/clinical experience; or
• Bachelor’s Degree AND a minimum of 4 years of patient care/clinical experience.
• Nice to Have:
• Bachelor’s or Master’s Degree
• Clinical skill and knowledge (ex. ability to conduct a simple trial, implant and/or refill a pump)
• Clinical experience with implantable Neuromodulation products and stim experience
• Experience in servicing medical personnel on product use
• Experience working with a medical device or pharmaceutical company and clinical experience in a specialty area: urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room, or home health care
• Able to communicate effectively with sales and health care professionals
• Able to coach others on use of products and clinical applications
• Excellent organizational skills
• Able to prioritize under pressure
• Able to manage multiple tasks simultaneously

Skills

• Strong clinical knowledge and experience with implantable Neuromodulation products
• Effective communication and coaching skills
• Organizational and prioritization skills

Benefits

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).