Senior Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

About the role

The Senior Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, delivers excellent customer service. Supports the team in meeting clinical and service goals.

Responsibilities

• Patient check-in
• Ability to maintain work queues:
  • Coverage error
  • RX HUB/ Language mismatch
  • No Show emails
  • Direct booking reports
  • Non-contracted work queue
  • Incoming message work queue
  • Cost estimate work queue
  • MyChart coverage updates
  • Referral Work Queues for all specialty departments
• In-basket management
• Reschedule report within 48 hours
• Recalls letters for appointments
• No show letters for specialty offices
• Processing fee tickets
• Wait list report
• Side Tasks:
  • Ability to prepare forms to be handed out to patients at check in
  • Ability to handle patient pick up items such as forms letters, etc.
  • Answering incoming and outgoing telephone calls promptly and courteously
  • Scheduling office visits in an organized and efficient manner
  • Collect payments for cosmetics visits
  • Product sales
  • Ability to mail and send faxes
  • Medical/stationary supply ordering tracker
  • Comfortable working in high pace environment
• Daily print off clinical schedules for downtime procedures
• Site FIT tester
• Emergency contact list updated / Firedrill clipboard
• Tickets for IT- facility enbio-maintain ticker tracker
• PHS and facility checklist (monthly)
• Point person for late arrivals if unable to see patient
• Maintain patient confidentiality and abide by all HIPAA and OSHA requirements
• Performs other duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of experience with computer proficiency and the ability to work on multiple websites
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or healthcare related experience
• Ability to work a 40-hour work week with the flexibility to stay until 5:00pm on clinic days

Preferred Qualifications

• Associate's degree
• 1+ years of experience working in scheduling medical procedures and obtaining authorizations
• 1+ years of EPIC experience

Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off (accrued from first pay period) plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $20 - $36 per hour based on full-time employment.

Schedule

A 40-hour work week, Monday through Friday between the hours of 7:00am-5:00pm with the flexibility to stay later on clinic days.

Location: 904 7th Avenue, Seattle, WA, 98104