Clinical Administrative Coordinator

Primary Responsibilities

• Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner
• Ensuring accuracy and providing clients and customers with the highest quality product and customer service
• Safeguarding and protecting the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations
• Engaging in direct customer service, when applicable, and performing duties and conducting interpersonal relationships in a manner designed to project a positive image of the ROI department
• Promoting positive customer relations through prompt and courteous service
• Reviewing each request for validity according to request type and written guidelines
• Rejecting invalid requests/providing timely feedback to requestors regarding non-valid requests for PHI; working with requestor as needed
• Maintaining knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies
• Performing other duties as assigned

Required Qualifications

• A High School Diploma / GED
• Must be 18 years of age OR older
• Experience with Release of Information (ROI) and medical record releases
• Experience working within the health care Industry
• Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 08:00am - 04:30pm. It may be necessary, given the business need, to work occasional overtime, including rotating holidays

Preferred Qualifications

• Experience with healthcare terminology
• Experience with policy, and procedures within Arizona state law, federal, and HIPAA regulations
• Experience working in a hospital, physician's office OR medical clinic setting
• Clerical OR administrative support background
• Experience working in a call center

Soft Skills

• Ability to apply regulatory requirements to facilitate organizational compliance
• Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders
• Effective organizational skills, demonstrating attention to details and excellent customer service skills
• Able to work independently in a fast-paced environment
• Problem solving and critical thinking skills
• Competent use of email, fax machines, copier
• Effective communication skills (verbal and written)