Clinical Administrative Coordinator

Primary Responsibilities

• Drafts NOA and NOE letters for government and commercial specific clients
• Makes outbound calls to client specific customers to initiate letter retrieval
• Adherence to client, regulatory and accreditation requirements for letter documentation
• Demonstrate product knowledge by identifying the appropriate letter template based on the services and action within the case
• Consistently meet established productivity, adherence, and quality standards

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience working with Microsoft Outlook, Microsoft Word, and Microsoft Excel (ability to create, edit, save and send emails, documents and spreadsheets)
• Computer experience including, but not limited to, ability to learn new computer system applications
• Flexibility to work outside standard hours of operations due to changing business needs
• Able to work the hours of 10:00am - 7:00pm CST Tuesday - Saturday

Preferred Qualifications

• 1+ years of professional experience in an office / customer service environment
• Bilingual Fluency in English and Spanish
• Experience in an office setting using the telephone and computer as the primary instruments to perform the job duties OR customer service experience analyzing and solving customer problems
• Experience working within a Hospital, Physician's Office, or Medical Clinical setting, Medical Terminology, ICD - 10 and CPT codes, Medicare and / or Medicaid Services, Call Center environment
• Experience in a Clerical or Administrative support related role
• Healthcare experience

Telecommuting Requirements

• Ability to keep all company sensitive documents secure
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting)
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay and Benefits

The salary for this role will range from $18- $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.