Senior Client Success Field Partner
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
Senior Client Success Field Partner
Install and configure SpotOn hardware, peripherals, and networking devices, as well as additional implementation tasks as assigned.
Conduct on-site surveys to determine optimal hardware placement, verify low-voltage wiring, and identify power outlet locations.
Deliver comprehensive, hands-on client training and live support to ensure confident use of SpotOn software and features.
Perform on-site health check-ins to confirm system functionality and client satisfaction.
Build and maintain strong, trusted client relationships through regular in-person and remote engagement.
Respond to and resolve escalated support tickets promptly and professionally.
Collaborate cross-functionally with internal teams to diagnose, troubleshoot, and resolve complex client issues efficiently.
Communicate technical concepts clearly to non-technical users to promote understanding and confidence.
Identify opportunities to upsell additional products and services based on client needs.
Develop and execute strategies to generate referrals from satisfied clients.
Travel frequently to and from client locations.
Qualifications
Excellent interpersonal and communication skills, with the ability to connect with clients and address their concerns effectively.
Strong proficiency in troubleshooting hardware and software issues, with a solid understanding of low-voltage wiring and power outlets.
Strong problem-solving skills and the ability to handle support escalations in a calm and professional manner.
Proficiency in training end-users in software applications, preferably in a face-to-face setting.
Able to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines and effectively resolve support issues.
Able to travel and work on-site at various client locations as needed.
Some night and weekend tasks may be required.
Experience Requirements
2+ years of management experience working in the restaurant industry.
2+ years experience building and maintaining strong relationships with clients, ensuring a positive and satisfactory experience.
Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals.
Familiarity with low-voltage wiring principles, identification, and verification of wiring connections.
Education Requirements
Associate’s Degree is the minimum educational requirement for this position.
Technical Certification or Diploma: Preferred technical certifications or diplomas in relevant fields such as information technology, computer science, electronics, or a related discipline.
Physical And Mental Requirements And Working Conditions
Must be able to remain in a stationary position a minimum of 50% of the work day.
The person in this position needs to move about on-site at client locations.
May be required to kneel or assume an uncomfortable position during installation.
Lift and carry equipment weighing up to 25 pounds.
Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Compensation
Our base pay range starts at $70,300 - $87,500 for this role.
Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan.
Offers will be reflective of the candidate’s location and experience.
This job description is subject to change at any time.