SENIOR CLERK - 64041845

About the role

The Senior Clerk position at the Florida Department of Health in St. Petersburg supports dental and medical services by managing appointments, handling high-volume incoming calls, and providing general information about department services.

Responsibilities

• Use multiple computer applications to set appointments for dental and medical services.
• Answer incoming calls and provide general information about Department of Health’s services.
• Verify insurance and transfer calls accordingly.
• Relay electronic messages to medical services staff.

Requirements

• Ability to operate telephone software and handle a high volume of incoming calls.
• Ability to use multiple computer programs and software such as Microsoft Office to retrieve and/or input data.
• Strong internal and external customer service skills.
• Ability to independently solve problems.
• Strong verbal and written communication skills, as well as good listening skills.
• Strong English-Spanish bilingual proficiency.
• Ability to work effectively and cooperatively with others.
• Knowledge of patient confidentiality laws.
• Ability to work with a broad population.
• Ability to review data for accuracy and completeness.

Qualifications

• Minimum:
  • At least 1 year of computer experience.
  • At least 1 year of experience working in a fast-paced customer service position.
  • Bilingual in Spanish and English.
• Preferred:
  • Experience working with different health insurances, including Medicaid.
  • At least 1 year of experience working in a medical office setting.
  • At least 1 year of call center experience.

Pay

$34,759.92 annually.

Benefits

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• Additional benefits available (www.mybenefits.myflorida.com).

Schedule

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Requisition No: 879360 | Position Number: 64041845 | Posting Closing Date: 07/17/2026