SENIOR CLERK - 64004178

About the role

This is work controlling the caseload of HIV patients receiving services from the AIDS Drug Assistance Program at the Miami-Dade County Health Department Pharmacy by ensuring compliance with state program requirements and proper issuance of required documents relative to the provision of the pharmacy services in compliance with the program eligibility and requirements.

Responsibilities

• Ensures compliance with state program requirements and proper issuance of required documents relative to the provision of the pharmacy services in compliance with the program eligibility and requirements.
• Works as a liaison among patients, pharmacy and ADAP staff to provide effective services.
• Carefully reviews the information and documentation for all ADAP clients requesting services at the ADAP Program & Pharmacy in Miami to ensure that meet the Florida Department of Health HIV Patient Care Core Eligibility and ADAP Program Qualifications.
• Coordinates and directs the daily caseload of open and active ADAP patients arriving at the pharmacy by distributing each case to the appropriate staff.
• Assists clients applying to the program for the first time by ensuring that they have all the required documentation before referring them to ADAP Program staff to conduct Patient Care Eligibility Determinations and ADAP Program Enrollments.
• Provides excellent Customer Service to all existing or prospective clients from the AIDS Drug Assistance Program coming to the ADAP Program and the Pharmacy at the Miami-Dade County Health Department.
• Provides DOH ADAP Prescription Dispensing Authorization forms -PDAs- for patients who are current in their DOH Core Eligibility and ADAP Qualifications so the pharmacy staff can proceed with the dispensing of HIV medications in a timely manner.
• Maintains 100% compliance with confidentiality protocols to safeguard all.
• Facilitates efficiency by ensuring clients present all prescriptions to pharmacy, all at once, thus reducing delays inside pharmacy when regimens are complete.
• Uses the Q-Flow Management System to ensure the continued coordination of services for both the ADAP Program and the CHD Pharmacy serving ADAP clients.

Requirements

• Customer service experience, experience working with confidential information.
• Preferred Qualifications - Incumbent in this position is preferred to be bilingual in English/Spanish.

Qualifications

• Minimum- Customer service experience, experience working with confidential information.

Benefits

The Benefits of Working for the State of Florida include:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions;
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

Pay

$35,000.00-$37,000.00

Schedule

Not specified