Senior Claims Representative - Hybrid

National Interstate is a member of Great American Insurance Group, a leading commercial transportation insurer offering risk financing solutions in all 50 states. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, with over a dozen group captive programs tailored to niche transportation markets. We are a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio, known for our values of integrity, transparency, fairness, accountability, empowerment, and collaboration.

About the role

This position is hybrid, based in Richfield, OH, with an expectation to be on-site four days a week (core in-office days are Tuesday–Thursday; the fourth day is determined by business needs) and one day remote. Applicants must be authorized to work in the United States without sponsorship.

Responsibilities

• Manages an inventory of claims to evaluate compensability and liability.
• Plans and conducts claim investigations to confirm coverage and determine liability, compensability, and damages.
• Determines and negotiates appropriate claim settlements and reserves within prescribed authority; may attend arbitrations, mediations, depositions, or trials.
• Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit and ensures timely payments.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
• Minimum of 5 years of experience in property and casualty claims handling.
• Completion of or progress toward a professional designation (e.g., Associate in Claims (AIC)) preferred.
• Strong analytical, negotiation, and problem-solving skills.
• Knowledge of insurance policies, coverage, claims handling procedures, and industry laws and regulations.
• Ability to organize and prioritize caseloads for timely resolution.
• Excellent interpersonal and communication skills, with the ability to build relationships and lead negotiations.
• Proven ability to handle confidential information with discretion.

Benefits

We offer competitive benefits packages for full-time and part-time employees:

• Full-time employees: medical, dental, and vision coverage; wellness plans; parental leave; adoption assistance; tuition reimbursement.
• Full-time and eligible part-time employees: Paid Time Off, paid holidays, 401(k) plan with company match, employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location, influenced by skills, experience, and business needs. Details will be provided by your recruiter during the hiring process.