Senior Claim Representative - Liability (Hybrid)

The opportunity

This position handles and resolves more complex and higher exposure specialty claims. Provides efficient and effective disposition of assigned claims through timely investigation, evaluation, and negotiation. Independently operates within broad parameters and higher authority to accurately resolve all claims features. Recommends and implements action plans for settlement of claims exceeding authority level. Claims require comparative negligence decisions and use of tools; often involve bodily injury.

Responsibilities

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages.
• Takes a recorded statement from all parties involved in the claim when appropriate for the type of claim being handled.
• Determines exposure, establishes adequate reserves and makes timely adjustments as required.
• Assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers.
• Determines whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinion, etc.
• Identifies questionable claims and consults with SIU for further direction as appropriate.
• Determines settlement value of the loss and negotiates proper settlement of claims within authority.
• Provides recommendations for settlement and disposition of claims exceeding authority level.
• Stays abreast of state license requirements and participates in continuing education as required.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 3-5 years of progressively complex specialty claims experience.
• Exposure to GL, Auto, Injury and Property Claims.

Pay

• Typical base salary range: $70,000 - $88,000
• For candidates located in San Francisco, CA; Washington DC; Massachusetts based offices and the New York City metro area: $88,000 - $92,000
• Bonus potential and full range of benefits including: comprehensive medical, dental and vision insurance with no waiting period; competitive paid time off programs; 401(k) savings and annual contributions of up to 12% of annual salary; mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits