Senior Claims Representative - Hybrid

National Interstate is a member of Great American Insurance Group, specializing in commercial transportation insurance across all 50 states. We provide risk financing solutions, including traditional insurance and innovative alternative risk transfer (ART) programs, with over a dozen group captive programs for niche transportation markets. Recognized as a Northcoast 99 winner and Cleveland Plain Dealer Top Workplace, we uphold values of integrity, transparency, fairness, accountability, empowerment, and collaboration. We foster an inclusive workplace where diverse backgrounds and experiences drive success.

About the role

This is a hybrid position based in Richfield, OH, requiring on-site presence four days a week (core days: Tuesday–Thursday) with one remote day. The role focuses on managing bodily injury claims within a culture built on connection, shared learning, and strong relationships.

Responsibilities

• Manage an inventory of claims to evaluate compensability and liability.
• Plan and conduct claim investigations to confirm coverage, liability, compensability, and damages.
• Determine and negotiate appropriate claim settlements and reserves within prescribed authority; may attend arbitrations, mediations, depositions, or trials.
• Convey moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorize payments within assigned authority limits and ensure timely disbursement.
• Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
• Minimum of 5 years of experience in property and casualty claims handling.
• Completion of or progress toward a professional designation (e.g., Associate in Claims (AIC)) preferred.
• Strong analytical, negotiation, and problem-solving skills.
• Knowledge of insurance policies, coverage, claims handling procedures, and industry laws/regulations.
• Ability to organize and prioritize caseloads for timely claim resolution.
• Excellent interpersonal and communication skills, with a proven ability to build relationships and lead negotiations.
• Discretion in handling confidential information.

Benefits

We offer competitive benefits packages for full-time and eligible part-time employees:

• Medical, dental, and vision coverage.
• Wellness plans, parental leave, and adoption assistance.
• Tuition reimbursement.
• Paid Time Off and paid holidays.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.

Compensation varies by role, level, and location, influenced by skills, experience, and business needs. Details will be provided by your recruiter during the hiring process.

Applicants must be authorized to work in the United States without sponsorship.