Senior Claims Representative Bodily Injury -Hybrid

About the Company

National Interstate is a member of Great American Insurance Group and one of the leading commercial transportation insurers in the nation. We offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes, including traditional insurance and innovative alternative risk transfer (ART) programs. With more than a dozen group captive programs catering to niche wheels markets, we specialize in serving the insurance needs of the wheels-based transportation industry. National Interstate is a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio, recognized for our values of integrity, transparency, fairness, accountability, empowerment, and collaboration.

About the Role

This position is a hybrid role based out of the Richfield, OH office. Employees are expected to be on-site four days a week (core in-office days are Tuesday–Thursday, with the fourth day determined by business needs) and have the flexibility to work one day remotely. National Interstate’s culture emphasizes connection, shared learning, and strong relationships.

Applicants must be authorized to work in the United States without the need for current or future sponsorship. This position is not eligible for employment visa sponsorship.

Responsibilities

• Manages an inventory of claims to evaluate compensability and liability.
• Plans and conducts claim investigations to confirm coverage and to determine liability, compensability, and damages.
• Determines and negotiates appropriate claim settlements and reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
• Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
• Minimum of 5 years of experience in property and casualty claims handling.
• Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).
• Strong analytical, negotiation, and problem-solving skills.
• Knowledge of insurance policies, coverage, and claims handling procedures.
• Familiarity with industry laws and regulations.
• Ability to organize and prioritize caseloads, ensuring timely resolution of claims.
• Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
• Proven ability to handle confidential information with discretion.

Pay

Salary Range: $70,000.00 – $80,000.00

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Benefits for full-time employees include:

• Medical, dental, and vision coverage
• Wellness plans
• Parental leave and adoption assistance
• Tuition reimbursement
• Paid Time Off and paid holidays
• 401(k) plan with company match
• Employee stock purchase plan
• Commuter benefits

*Excludes seasonal employees and interns. Compensation and benefits vary by role, level, and location. Your recruiter will provide details during the hiring process.