Senior Claims Rep Bodily Injury - Hybrid

Headquartered in Richfield, Ohio, Vanliner Insurance Company is a member of Great American Insurance Group. For over 30 years, Vanliner has grown to become the country’s top insurance provider for the moving and storage, parcel and home delivery industries. The company’s mission is to provide first‑class insurance products and unparalleled customer service, driven by expertise, innovation, and a commitment to customer service.

About the Role

Vanliner is seeking a Senior Claims Representative. This position works a hybrid schedule out of the Richfield, Ohio office, with four on‑site days per week. Core in‑office days are Tuesday–Thursday, and the fourth day is determined by business needs. The role supports Vanliner’s culture of connection, shared learning, and strong relationships.

Responsibilities

• Manages an inventory of claims to evaluate compensability and liability.
• Plans and conducts claim investigations to confirm coverage and to determine liability, compensability, and damages.
• Determines and negotiates appropriate claim settlements and reserves within prescribed authority; may attend arbitrations, mediations, depositions, or trials.
• Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Performs other duties as assigned.

Requirements

• Education: Bachelor’s degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
• Experience: Minimum of 5 years of property and casualty claims handling; progress toward a professional designation such as Associate in Claims (AIC) preferred.
• Scope/Qualifications: Works within significant limits on assignments of higher technical complexity; strong analytical, negotiation, and problem‑solving skills; knowledge of insurance policies, coverage, claims handling procedures, and industry laws and regulations; ability to organize and prioritize caseloads for timely resolution; excellent interpersonal and communication skills; proven ability to handle confidential information with discretion.
• Eligibility: Must be authorized to work in the United States without the need for current or future sponsorship; this position is not eligible for employment visa sponsorship.
• Non‑exempt status in California and Washington.

Pay

Salary range: $68,000.00 – $71,000.00.

Benefits

• Medical, dental, and vision coverage for full‑time employees.
• Wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Paid Time Off and paid holidays for full‑time and eligible part‑time employees.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.
• Competitive benefits packages for full‑time and part‑time employees; specific details provided by the recruiter.