Senior Claims Representative Bodily Injury -Hybrid

National Interstate is a member of Great American Insurance Group, specializing in commercial transportation insurance across all 50 states. We provide risk financing solutions, including traditional insurance and innovative alternative risk transfer (ART) programs, with over a dozen group captive programs for niche transportation markets. Recognized as a Northcoast 99 winner and Cleveland Plain Dealer Top Workplace, we foster a culture of integrity, transparency, fairness, accountability, empowerment, and collaboration.

About the role

This hybrid position is based in the Richfield, OH office, requiring on-site presence four days a week (Tuesday–Thursday core days, with the fourth day determined by business needs) and one remote day. Applicants must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Manage an inventory of claims to evaluate compensability and liability.
• Plan and conduct claim investigations to confirm coverage, determine liability, compensability, and damages.
• Determine and negotiate appropriate claim settlements and reserves within prescribed authority; may attend arbitrations, mediations, depositions, or trials.
• Convey moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorize payments within assigned authority limits and ensure timely disbursement.
• Maintain accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
• Minimum of 5 years of experience in property and casualty claims handling.
• Completion of or progress toward a professional designation (e.g., Associate in Claims (AIC)) preferred.
• Strong analytical, negotiation, and problem-solving skills.
• Knowledge of insurance policies, coverage, claims handling procedures, and industry laws/regulations.
• Ability to organize and prioritize caseloads for timely claim resolution.
• Excellent interpersonal and communication skills, with proven ability to build relationships and lead negotiations.
• Discretion in handling confidential information.

Benefits

Full-time employees receive:

• Medical, dental, and vision coverage.
• Wellness plans, parental leave, and adoption assistance.
• Tuition reimbursement.
• Paid Time Off and paid holidays.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.

Eligible part-time employees also receive Paid Time Off, paid holidays, 401(k) with match, and the employee stock purchase plan. Benefits exclude seasonal employees and interns.

Pay

Salary range: $70,000.00 – $80,000.00.