Senior Change Management Program Manager

IDR is seeking a Senior Change Management Program Manager to join one of our top clients for an opportunity in Bellevue, WA.

About the role

In this role, you will build and scale a standardized change governance and readiness operating model that ensures DSP-facing changes impacting case support are truly launch-ready before going to production. Partner with cross-functional stakeholders within a large, fast-moving operations and support environment to improve quality outcomes and reduce post-launch defects.

Responsibilities

• Define and operationalize a strategic framework for Case Support Readiness and change prioritization across DSP programs
• Design and implement a change prioritization model, including intake criteria, tiering, SLAs, and trade-off decisioning when demand exceeds capacity
• Own the Case Support Readiness qualification “gate,” establishing pass/fail criteria and enforcing readiness as a mandatory launch requirement
• Lead governance for case handling guidance (SOPs), including reviews, audits, quality rubric compliance, and cross-functional alignment
• Provide executive-level visibility into change pipeline health, readiness compliance, risks, and opportunities for long-term operating model improvements

Requirements

• 5+ years of program management experience with increasing scope, preferably in operations, support, or platform governance roles
• Demonstrated experience designing and implementing standardized processes, qualification frameworks, or launch readiness mechanisms
• Proven ability to manage high-volume operational pipelines, including prioritization and roadmap planning
• Strong stakeholder management skills with a track record of influencing cross-functional teams without direct authority
• Exceptional written and verbal communication skills, with the ability to explain complex trade-offs to technical and non-technical audiences

Benefits

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more
• Employee Stock Ownership Program
• Dedicated Engagement Manager committed to your success
• Medical, Dental, Vision, and Life Insurance