Senior Change Management Lead - Agentic AI (HR)

About the Role

CBRE is seeking a highly experienced Senior Change Management Lead to lead and manage the change throughout our Agentic AI HR transformation. This individual will be responsible for developing and executing the end-to-end change strategy that enables successful adoption of AI-enabled capabilities, new ways of working, and future operating models across the global HR function. Working closely with executive sponsors, program leadership, regional People teams, Digital & Technology, and external partners, the Senior Change Management Lead will drive stakeholder engagement, communications, readiness, capability building, and adoption activities to ensure business outcomes are realized. This is a highly hands-on role requiring a leader who can operate strategically with senior executives while also personally developing plans, facilitating workshops, creating communications, managing stakeholders, and driving execution.

Responsibilities

• Develop and execute the global change management strategy for the Agentic AI HR transformation.
• Lead stakeholder engagement and influence activities across senior leadership and regional teams.
• Conduct change impact assessments and develop mitigation plans.
• Design and deliver communication, engagement, and adoption strategies.
• Establish and manage change champion networks.
• Develop readiness and adoption measurement frameworks.
• Partner with Learning teams to define AI capability-building approaches.
• Facilitate leadership workshops and alignment sessions.
• Create executive presentations, key messages, FAQs, and change artefacts.
• Monitor adoption metrics and recommend interventions to improve outcomes.
• Identify and manage change risks and resistance.
• Work closely with program, technology, and business teams to integrate change activities into delivery plans.
• Support benefits realization through sustained adoption and behavioral change.

Requirements

• 10+ years leading organizational change and transformation initiatives within global organizations.
• Experience supporting large-scale technology, digital, AI, or business transformation programs.
• Demonstrated ability to influence senior executives and business leaders.
• Strong communication, facilitation, and stakeholder management skills.
• Experience developing change, communications, engagement, and adoption strategies.
• Ability to operate independently and drive execution in a fast-paced environment.
• Experience within HR transformation, workforce transformation, or future-of-work initiatives preferred.

Critical Success Factors

• Strategic thinker with a strong execution mindset.
• Comfortable working with ambiguity and complex stakeholder environments.
• Credible advisor to senior leaders while remaining highly hands-on.
• Strong storytelling, influencing, and facilitation skills.
• Data-driven approach to measuring adoption and business outcomes.
• Passionate about AI, innovation, and workforce transformation.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

Pay

The minimum salary for the Senior Change Management Lead position is $135,000 annually and the maximum salary is $145,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.