Senior Case Manager - Staten Island Family Court

Essential Job Functions

• Learns and integrates a trauma-informed, client-centered approach, using an anti-oppressive lens, into work with clients.
• Conducts client-centered safety assessments and risk management planning.
• Provides crisis intervention and direct assistance to victims of crime and abuse; develops creative solutions reflecting clients' unique needs in collaboration with clients.
• Advocates for clients for public entitlements with systems and other agencies, such as obtaining orders of protection, helping with hospital/medical needs, and facilitating Office of Victims Services compensation and relocation assistance.
• Provides information and referrals and facilitates linkages for clients for services like shelters, mental health treatment, public assistance, and other entitlements based on assessment and clients' needs.
• Maintains emergency practical assistance for clients including transportation, food vouchers, financial assistance, and lock replacement in accordance with agency policy.
• Engages in regular supervision meetings with supervisors to review cases, reflect on client interactions, and build skills.
• Maintains thorough and accurate case records and statistics in a web-based case management system.
• Collects client data, tests new interventions, and tracks outcomes.
• Participates in staff meetings, individual and group supervision, community meetings, and relevant trainings and seminars.
• Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources, and other related topics.
• Works collaboratively with other Safe Horizon programs to facilitate linkages for clients.
• Various other duties to be determined by supervisor.

Interacts With

• Safe Horizon staff.
• District Attorney’s Office.
• NYPD.
• Office of Victim Services.
• ACS.
• NYCHA and Section 8 staff.
• Other social service providers.

Required Knowledge and Skills

• Sensitive towards and understanding of victimization.
• Able to demonstrate respect, compassion, and a non-judgmental approach to victims of crime and abuse.
• Able to participate in a learning community.
• Organized, detail-oriented, and solution-focused.
• Able to work independently and be resourceful.
• Able to demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better).
• Able to be a team player.
• Able to possess strong communication and organizational skills.
• Able to have excellent interpersonal skills.
• Able to work under pressure in a calm and reassuring manner.

Education

• A bachelor’s degree in a related field (Social Work, Psychology, Human Services, etc.) or equivalent experience is preferred.

Experience

• At least one year of prior direct service experience in a social service setting is required.
• Experience working with survivors of intimate partner and family violence and other victims of crime preferred.
• Bilingual (English/Spanish, French, Chinese, Arabic, Korean) preferred.

Hiring Range

$23.62 - 26.58 Hourly

Full-time Hours

35 Hours per week

Benefits

• Vacation Time
• Paid Sick Time
• Holidays
• Medical
• Dental
• Vision
• 403(b) Retirement Plan
• Company Life Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Tuition Assistance Program
• Commuter Benefits Program
• Gym Reimbursement
• Parental Leave
• Employee Learning Center

Safe Horizon

Safe Horizon was named one of City & State New York Top Workplaces of 2025