Senior Case Manager

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

Responsibilities

• Collaborates with panelists to develop and administer their ADR practices; ensures alignment with company goals.
• Manages case files through the entire case lifecycle, including preparing panelist lists in partnership with the Arbitration Practice Team, in response to arbitration filings or client requests.
• PARTNERS WITH PANELISTS TO TRACK PERFORMANCE AND ENSURE ANNUAL PRACTICE GOALS ARE MET OR EXCEEDED.
• Maintains professional and effective communication with clients; SUPPORTS THE BUSINESS DEVELOPMENT AND GROWTH OF THEIR ASSIGNED PANELIST’S PRACTICES.
• SUPPORTS DAILY CASE MANAGEMENT NEEDS, ENSURING TIMELY AND ACCURATE FOLLOW-UP ON CLIENT INTERACTIONS.
• COMMUNICATES AND MEETS WITH LOCAL MANAGER TO DISCUSS CASE ISSUES OR NEEDS-IMPROVEMENT AREAS.
• BUILDS PROFESSIONAL RELATIONSHIPS TO ASSESS SATISFACTION; IDENTIFIES ADDITIONAL BUSINESS OPPORTUNITIES.
• PROVIDES EXCEPTIONAL CLIENT SERVICE BY RESPONDING PROMPTLY TO GENERAL INQUIRIES AND WEBSITE INFORMATION REQUESTS.

Qualifications

• Bachelor's Degree in Business, Operations, Management, Legal, or related field.
• PREFERRED: 2-4 years of working in legal administration and case management.
• REQUIRED: 2-4 years of working in legal and client service role.
• REQUIRED: 4-6 years FOR INTERNAL CANDIDATES, PROVEN ABILITY AS A CASE MANAGER, OR SIMILAR POSITION.
• REQUIRED: PROFICIENCY IN ALL ADR PROCESSES AND PROCEDURES, OR CIVIL LITIGATION.
• (PLUS PROFICIENCY) KNOWLEDGE OF PANELISTS’ PROFICIENCY, PRACTICE AREAS AND PREFERENCES IN THE LOCAL RESOLUTION CENTER (RC).
• COMPUTER LITERATE AND PROFICIENT IN ALL SOFTWARE PROGRAMS REQUIRED FOR THE POSITION.
• (REQUIRED PROFICIENCY) EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS.
• (REQUIRED PROFICIENCY) EMOTIONAL INTELLIGENCE AND ADAPTABILITY UNDER PRESSURE.
• (REQUIRED PROFICIENCY) ABILITY TO ORGANIZE, PRIORITIZE, AND MANAGE MULTIPLE RESPONSIBILITIES AND TASKS IN A QUICK-PACED ENVIRONMENT.