Senior Case Manager - BK Criminal Court

Responsibilities

• Learns and integrates a trauma-informed, client-centered approach, using an anti-oppressive lens, into work with clients.
• Conducts client-centered safety assessment and risk management planning.
• Provides crisis intervention and direct assistance to victims of crime and abuse.
• Develops creative solutions reflecting clients’ unique needs in collaboration with clients.
• Advocates for clients for public entitlements with systems and other agencies, such as obtaining orders of protection, helping with hospital/medical needs, office of victims services compensation, and relocation assistance.
• Facilitates linkages for clients for services like shelters, mental health treatment, public assistance, and other entitlements based on assessment and clients' needs.
• Assesses for and provides emergency practical assistance for clients, including transportation, food vouchers, financial assistance, and lock replacement in accordance with agency policy.
• Maintains thorough and accurate case records and statistics in a web-based case management system.
• Collects client data, tests new interventions, and tracks outcomes.
• Participates in staff meetings, individual and group supervision, community meetings, and relevant trainings and seminars.
• Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources, and other related topics.
• Works collaboratively with other Safe Horizon programs to facilitate linkages for clients.
• Engages in regular supervision meetings with supervisors to review cases, reflect on client interactions, and build skills.
• Various other duties to be determined by supervisor.

Qualifications

• Sensitive towards and understanding of victimization.
• Able to demonstrate respect, compassion, and a non-judgmental approach to victims of crime and abuse.
• Able to participate in a learning community.
• Well organized and detail oriented.
• Able to work independently and be resourceful.
• Able to demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better).
• Able to be a team player.
• Strong communication and organizational skills.
• Excellent interpersonal skills – able to be assertive.
• Able to work under pressure in a calm and reassuring manner.
• A Bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred.
• At least three years of prior direct service experience in a social service setting is required – or a minimum of two years of case management experience at Safe Horizon is preferred.
• Experience working with survivors of intimate partner and family violence and other victims of crime.