Senior Business Transformation & Strategy Manager

About the role

We are seeking a talented individual to join our Change & Transformation team at Mercer, to support our US and Canada businesses. This role can be remote and delivered from most locations within the US, however our preference would be a major US city. Where a city has a Mercer office we would encourage a hybrid working arrangement, to ensure the building out of relationships and a broader Mercer network.

Responsibilities

• Engage with senior business leaders to deliver targets, revenue growth and NOI improvements
• Keep current on best practices and academic research papers to identify applications for improvement for Strategic Planning and Development protocols, standards, methodology and procedures
• Continuously work with the business to identify net new opportunities, acting as a trusted advisor to leadership for instant reaction, medium-term consideration and long term analysis of business issues
• Be comfortable leading 2-3 internal client projects, from design to execution, ensuring that delivery is timely and on schedule
• Oversee process reviews, design workshops, analysis and design phases for client projects, whilst identifying process challenges and areas for improvement
• Respond to internal stakeholders' requests for special projects and analyses, and lead guidance and expertise on research matters requested by stakeholders
• Work with business partners and stakeholders to develop business cases, requirements, and comprehensive project plans to identify, quantify, and deliver benefits in support of strategic business objectives
• Deliver on workstream commitments and report on financial outcomes
• Creatively use available resources, tools, and technology to drive results
• Oversee and guide the work of other planning personnel on projects, and serve as a mentor to more junior professional and support colleagues

Requirements

• Minimum 10 years’ experience in a large multi-national and / or highly matrixed organization. Open to considering individuals with consulting experience
• Experience working within the professional services industry
• Evidence of delivering projects at scale from design to execution
• Confident approach in working with C-Suite leadership
• Experience in delivering automation / AI / digitization programs of work

What makes you stand out

• Personal integrity and sound judgement
• Confidence in collaborating effectively and the courage to uphold ethical standards, even under pressure
• A track record of working with and advising senior business partners on strategic guidance
• Demonstrated ability to understand and analyze strategic, commercial and operational issues facing a complex, regulated business, and to work with key stakeholders to arrive at practical solutions within applicable legal and ethical bounds
• Exceptional business judgment and strategic thinking capabilities; crisp decision-making skills
• Strong emotional intelligence, evidenced by the capacity to listen and develop relationships of trust

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• We offer a range of career opportunities, as well as benefits and rewards to enhance your well-being
• Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.