Senior Manager of Business Transformation

Key Responsibilities

• Develop and manage detailed project plans and roadmaps, timelines, dependencies, deliverables, charters, and risk registers for complex engagements
• Conduct pre-launch readiness assessments (workflows, staffing, training, systems)
• Drive alignment of implementation activities with broader organizational and partner objectives
• Solve complex operational challenges while maintaining focus on short-term milestones and long-term outcomes
• Ensure successful go-live execution and serve as the primary point of contact for feedback, optimization, and long-term process improvement
• Support coordination of complex workstreams across clinical operations, pharmacy, and other related functions (e.g., IT/EMR/AI automation, 340B, Payer, and/or Trade Relations)
• Drive completion of multiple concurrent implementations at varying stages of maturity and/or across multiple sites
• Track progress against milestones and proactively identify and mitigate risks
• Manage competing priorities to meet timelines and deliverables
• Serve as the central point of project management for internal/external third-party teams and their execution at health system partners
• Deliver clear, executive-ready status updates and synthesize insights into actionable communication and reports, as appropriate, to senior internal/external stakeholders
• Facilitate governance (e.g., executive steering committees, leadership briefings, working sessions, etc.) and ensure overall structure sets program up for successful execution
• Build strong relationships to drive alignment, adoption, and long-term success for internal Shields stakeholders, Operation teams, and health system partners
• Analyze workflows, processes, and performance data to suggest improvement opportunities
• Develop and refine standardized implementation playbooks and best practices
• Integrate new processes in a way that enables adoption and streamlines workflows
• Drive continuous improvement and ensure compliance with clinical and operational standards (e.g., develop a repository acting as a Center of Excellence for each project)

Qualifications

• Bachelor’s degree preferrable in Healthcare Administration, Business, Pharmacy, or related field
• 4–6+ years of healthcare, pharmacy, or implementation project management experience (3+ years working in a healthcare, pharmacy, related environment with minimum of 2 years supervisory/direct project management experience)
• Proven ability to manage multiple large-scale, cross-functional implementations simultaneously
• Proficiency in project management tools (e.g., Smartsheet, MS Tools & Application Suite)
• Advanced project management planning and execution skillset
• Intermediate knowledge of AI tools in the marketplace and interest in using, engaging with, and learning and deploying such tools at health system partners

PREFERRED QUALIFICATIONS

• Management Consulting Experience (2+ years)
• Experience in specialty pharmacy or outpatient clinical program implementation
• Familiarity with EMR systems and healthcare technology integrations
• PMP, Lean Six Sigma, or similar certification
• Advanced degree (MBA, MHA, MS)

Core Skills & Competencies

• Execution & Project Leadership
• Strong analytical skills with ability to think critically and synthesize data into insights/actions
• Ability to assess current state processes and identify gaps or improvement opportunities
• Forward-thinking mindset with focus on scalable solutions and innovation
• Stakeholder Influence & Communication
• Exceptional presentation and relationship management skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to influence and drive decisioning without direct authority across diverse stakeholder groups
• Strong ability to translate complex information into clear, actionable messaging
• Leadership & Collaboration
• Demonstrated ability to lead cross-functional teams and foster collaboration
• Proven ability to coach, guide, and influence team members and stakeholders (indirect team members, senior leaders, etc.)
• Demonstrated ability to build alignment across teams and break down silos to drive outcomes
• Adaptability & Innovation
• Ability to operate effectively and independently in fast-paced, ambiguous environments
• Nimble, creative, and solution-oriented approach to challenges
• Embrace change and drive innovation in processes and delivery models