Senior Business Systems Analyst – Pega & Enterprise Applications

Key Responsibilities

• Lead business requirements gathering sessions with stakeholders and Product Owners to define business needs and project objectives.
• Develop clear and comprehensive business and functional documentation, including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, and process documentation.
• Analyze existing business processes and recommend workflow improvements that support operational efficiency and digital transformation initiatives.
• Collaborate with developers, solution architects, QA teams, and business stakeholders throughout the software development lifecycle.
• Create process flows, workflow diagrams, data mappings, wireframes, and system documentation using tools such as Visio, Lucidchart, or similar applications.
• Assist with data analysis and reporting using SQL, Microsoft Excel, and Power BI to validate business requirements and support decision-making.
• Support User Acceptance Testing (UAT), defect management, release planning, and production deployments.
• Develop technical documentation including solution documentation, user guides, standard operating procedures (SOPs), and traceability matrices.
• Affiliate with troubleshooting application issues and coordinating resolution efforts across technical and business teams.
• Support initiatives involving AI-powered business solutions and workflow automation technologies where applicable.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent professional experience).
• 5+ years of Business Analysis or Business Systems Analysis experience supporting enterprise software initiatives.
• Experience gathering, documenting, and managing business and functional requirements.
• Experience creating BRDs, FRDs, user stories, acceptance criteria, process maps, and workflow documentation.
• Experience supporting enterprise workflow, case management, or business process automation solutions.
• Strong communication and stakeholder management skills.
• Experience working within Agile software development environments.
• Strong analytical and problem-solving skills.

Preferred Technical Skills

• Microsoft Power Platform (Power BI, Power Pages, Copilot Studio)
• Pega Cloud or enterprise workflow platforms
• Salesforce platform
• SQL and relational databases
• Power BI dashboard development
• Data mapping and data validation
• REST APIs and system integrations
• Jira or Azure DevOps
• Microsoft Excel (Power Query, Pivot Tables)
• Process modeling tools such as Visio, Lucidchart, or Miro
• AI, Generative AI, or intelligent automation solutions

Preferred Experience

• Enterprise workflow or case management platforms
• Business process automation
• Digital transformation initiatives
• Enterprise software implementations
• Cross-functional collaboration with technical and business teams
• Software testing, User Acceptance Testing (UAT), and release support
• API integrations and enterprise application environments