Senior Business Analyst - Enterprise Systems

About the role

Corgan is seeking a Senior Business Analyst to lead the analysis, configuration, and ongoing optimization of our enterprise platform estate, with Microsoft Dynamics 365 as the primary system of expertise. This role sits within the Business Technology team.

Responsibilities

• Project Leadership & Implementation
  Lead enterprise platform initiatives from intake through adoption, holding scope, timeline, and budget, and driving the work independently.

• Manage your own delivery cadence across multiple concurrent initiatives
  Coordinate with cross-functional shared services partners, including HR, Accounting, Marketing, and Legal, to gather input and ensure seamless platform integration.

• Business Analysis & Requirements Management
  Conduct comprehensive requirements analysis for system enhancements, configurations, and integrations
  Translate complex business needs into detailed functional specifications and user stories
  Facilitate stakeholder meetings, workshops, and validation sessions that drive decisions
  Perform gap analysis between current state processes and desired future state functionality
  Create and maintain project documentation, including business requirements documents and process flows.

• System Configuration & Optimization
  Serve as the team's functional authority on Microsoft Dynamics 365, leading configuration of Customer Experience (CE/CRM) modules and supporting integrations
  Configure and optimize adjacent platforms in the estate as needed, including HRIS, ATS, and FMS workflows
  Guide platform roadmap decisions, release adoption, and ongoing system health.

• Data Quality & Integrity
  Profile and analyze platform data to identify duplicate, incomplete, and conflicting records, with particular attention to vendor and client master data
  Design and run data cleansing and deduplication efforts, and define the matching and survivorship rules that keep records clean over time
  Review system roles and access assignments, and enforce least privilege to protect data integrity and reduce risk
  Establish recurring data quality checks and reconciliation routines, and partner with stakeholders to resolve root causes rather than symptoms.

• Testing & Quality Assurance
  Develop test plans and lead user acceptance testing (UAT), system, integration, and regression testing
  Manage defect triage and remediation through resolution
  Ensure data integrity and system performance meet business requirements.

• Stakeholder Management & Training
  Serve as the primary business liaison for assigned platforms
  Provide training and support to end users on system functionality and best practices
  Develop user documentation, training materials, and process guides
  Facilitate change management activities to drive successful, durable adoption.

• Continuous Improvement
  Monitor platform performance and identify opportunities for process and cost optimization
  Recommend system and process enhancements that increase efficiency
  Lead post-implementation reviews and lessons learned sessions.

Requirements

• 5+ years of hands-on Microsoft Dynamics 365 experience, with demonstrated depth in CE/CRM configuration and at least one full implementation led to completion.

• Proven track record of owning platform initiatives independently, from requirements through delivery, with limited oversight.

• Demonstrated strength in data analysis and cleansing, including profiling data for duplicate and conflicting records (such as vendor and client data) and driving deduplication and remediation.

• Expert-level knowledge of business analysis techniques, including requirements gathering, process mapping, and gap analysis.

• Strong understanding of system integration concepts and data management principles.

• Proficiency in creating technical documentation, user stories, and functional specifications.

• Experience with Agile project management methodologies and SDLC processes.

• Experience with testing methodologies including UAT, system testing, and regression testing.

• Knowledge of workflow automation and business process optimization.

• Excellent written and verbal communication skills with the ability to present to leadership.

• Strong analytical and problem-solving abilities with attention to detail.

• Proven ability to manage multiple complex initiatives simultaneously.

• Knowledge of data privacy and security best practices.

• Experience with cloud-based enterprise applications and integrations.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.

Preferred Qualifications

• An advanced degree.

• Continual learning demonstrated through certifications, such as: MB-280: Microsoft Certified Dynamics 365 Customer Experience Analyst Associate, MB-310: Microsoft Certified Dynamics 365 Finance Functional Consultant Associate, CBAP: Certified Business Analysis Professional, PMP: Project Management Professional, CSM: Certified Scrum Master, CSPO: Certified Scrum Product Owner, or Lean Six Sigma.