Senior Enterprise Systems Analyst

Overview

The Chan Zuckerberg Initiative (CZI) is a philanthropic organization founded in 2015 by Priscilla Chan and Mark Zuckerberg. It focuses on leveraging technology to address significant societal issues such as disease prevention and education transformation.

About the Role

Join the Operations team within CZI, which supports the Biohub and Learning Commons missions. As a Senior Enterprise Systems Analyst, you will lead Salesforce platform initiatives, ensuring efficient and secure operations for CZI and its grantees.

Responsibilities

• Lead the planning, execution, and delivery of complex Salesforce platform initiatives, coordinating across IT, business units, and external partners.
• Own and maintain the platform roadmap, prioritizing business unit requests using structured frameworks.
• Define and track platform success metrics (adoption rates, user satisfaction, cycle time) to demonstrate impact and guide roadmap decisions.
• Communicate tradeoffs and priorities clearly to stakeholders at all levels.
• Lead the design, configuration, and development of Salesforce solutions, translating business needs into technical specifications.
• Perform hands-on configuration, testing, and QA, resolving bugs and supporting smooth release and deployment.
• Leverage Agentforce and Einstein AI to automate workflows, surface insights, and improve the internal user experience.
• Maintain technical documentation and drive continuous improvement based on feedback.
• Serve as a trusted advisor and central point of contact across business, technical, and vendor stakeholders.
• Gather requirements, define project goals, and secure alignment across teams and the technology roadmap.
• Provide ongoing updates and manage expectations at all organizational levels.
• Stay current on Salesforce releases and emerging capabilities (AI, Agentforce, Data Cloud), incorporating relevant features into platform strategy.
• Maintain Salesforce certifications and share new capabilities with the internal team.
• Ensure solutions align with enterprise architecture and security standards, minimizing technical debt.
• Partner with stakeholders to identify AI automation opportunities and govern Agentforce agent deployment with security, legal, and leadership.
• Identify risks and develop mitigation plans for Salesforce-related programs.
• Ensure adherence to compliance, data security, and governance policies.
• Manage vendor relationships and ensure SLAs are met.

Requirements

• 8+ years of hands-on experience designing, developing, administering, and supporting large-scale Salesforce solutions, with deep expertise across Sales Cloud, Experience Cloud, and Service Cloud.
• Salesforce Administrator Certification required, with advanced proficiency in Salesforce Flow.
• Proven experience managing complex technical programs, translating business needs into scalable solutions, and leading change management through training, enablement, and rollout communications.
• Ability to translate organizational strategy into a clear platform vision and communicate effectively with both technical and non-technical audiences.
• Proficiency with Agile methodologies and tools such as Jira, Confluence, and Airtable.
• Experience using AI-powered tools (e.g., ChatGPT, Claude, Gemini) to accelerate discovery and decision-making.
• Experience with Agentforce, Einstein AI, Marketing Cloud, Data Cloud, CRM Analytics, user research, and AI governance is a plus.
• Experience with Conga Contracts (Composer, Orchestrate), DocuSign integrations, Contract Lifecycle Management (CLM), Apex, Visualforce, JavaScript, GitHub, Gearset, Qualtrics, DocuSign Administration, or the philanthropy and grantmaking sector is a plus.

Qualifications

• BS/BA degree in Computer Science, Information Systems, or related field.
• Experience with Salesforce platform, including Sales Cloud, Experience Cloud, and Service Cloud.
• Strong understanding of Salesforce best practices and industry trends.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills

• Strong program management skills.
• Hands-on Salesforce expertise.
• Agile methodologies and tools proficiency.
• AI-powered tools experience.
• Agentforce, Einstein AI, Marketing Cloud, Data Cloud, CRM Analytics, user research, and AI governance knowledge.
• Experience with Conga Contracts, DocuSign integrations, Contract Lifecycle Management, Apex, Visualforce, JavaScript, GitHub, Gearset, Qualtrics, DocuSign Administration, or the philanthropy and grantmaking sector.

Benefits

CZI offers a comprehensive benefits package including a generous employer match on employee 401(k) contributions, paid time off to volunteer, funding for select family-forming benefits, and relocation support. The position is eligible for a discretionary annual performance bonus program.

Pay

The Redwood City, CA base pay range for a new hire in this role is $171,000 - $214,000. Placement in the range is based on job-related skills and experience, as evaluated throughout the interview process.

Schedule

This role is a hybrid position requiring you to be onsite for at least 60% of the working month, approximately 3 days a week, with specific in-office days determined by the team’s manager. The exact schedule will be at the hiring manager's discretion and communicated during the interview process.