Senior Pega Business Analyst

Roles and Responsibilities

• Lead requirements gathering, analysis, and documentation including BRDs, FRDs, user stories, acceptance criteria, and functional specifications.
• Collaborate with Product Owners and business stakeholders to translate business requirements into Pega case types, workflows, business rules, integrations, and UI requirements.
• Analyze existing applications and system functionality to identify improvements, troubleshoot issues, and support resolution efforts.
• Create process flows, data models, wireframes, data mappings, and interface specifications using tools such as Visio, Lucidchart, Miro, or similar platforms.
• Develop and maintain technical documentation including System Design Documents (SDDs), SOPs, user guides, requirements traceability matrices, and workflow documentation.
• Support Agile delivery processes including Sprint planning, backlog refinement, Scrum/Kanban ceremonies, UAT planning, release activities, defect triage, and go-live readiness.
• Validate system functionality through test case review, execution support, and collaboration with QA teams.
• Perform data analysis using SQL, Excel Power Query, and Pivot Tables to validate requirements, reporting needs, and application outputs.
• Work with development teams to support Pega application design, configuration, performance optimization, and platform enhancements.
• Provide functional support for Pega Cloud environments, including workflow optimization, case management improvements, and application troubleshooting.
• Collaborate with teams implementing AI, Agentic AI, and GenAI capabilities within enterprise workflow solutions.

Required Skills & Experience

• 7+ years of experience as a Business Analyst, Technical Business Analyst, or Business Systems Analyst.
• Strong hands-on experience with Pega Platform / Pega Cloud and enterprise case management solutions.
• Experience with Pega development concepts, workflows, case types, rules, integrations, UI design, and platform performance.
• Experience in Distributed Energy Services (DES), utilities, energy platforms, or customer project management systems preferred.
• Experience with PowerClerk, Project Center, Salesforce, and enterprise workflow applications.
• Strong experience creating BRDs, FRDs, user stories, acceptance criteria, process flows, and technical documentation.
• Experience working with Agile/Scrum methodologies and tools such as Jira or Azure DevOps.
• Strong SQL and data analysis skills with experience validating system data and reporting requirements.
• Experience supporting UAT, production releases, defect management, and application troubleshooting.
• Knowledge of AI/Agentic AI/GenAI solutions integrated with enterprise applications is highly preferred.

Preferred Qualifications

• Experience as a Pega Business Analyst, Pega Functional Consultant, or Pega Technical Analyst.
• Experience supporting large-scale enterprise workflow and case-management implementations.
• Understanding of cloud-based application architectures and integrations.
• Experience working with utilities, energy, or customer operations platforms.