Senior Business Operations Lead, ASP Partner Core

About the role

The AWS Partner Core is seeking a Business Operations Lead to drive data-driven decision-making and operational excellence for the Partner Core organization. This role serves as a strategic business partner to Partner Delivery & Migration leadership, translating complex data into actionable insights, driving operational excellence, and shaping the strategic direction of partner initiatives through deep business acumen and consultative partnership.

Responsibilities

• Documents and implements standardized business processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness. This may include determining partner program constructs and goals.
• Develops and manages pipeline qualification, attribution, to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting.
• Orchestrates AI-human collaboration in the GTM process, and manages and optimizes AI intelligence tools and automated customer/partner interaction systems.
• Maintains partner tools data quality to ensure accurate reporting and forecasting.
• Implements business workflows and automation to streamline process and improve stakeholder efficiency.
• Conducts business performance analysis on program effectiveness, conversion rates, goal attainment, and/or forecast accuracy to identify potential risks.
• Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
• Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes.
• Leads operations tools training and adoption initiatives to improve utilization and productivity.
• Leads cross-functional projects to improve business efficiency and processes.
• Drives escalations, gap-to-green, and/or other issues to resolution.

Qualifications

• Bachelor's degree or equivalent
• 7+ years of sales operations or equivalent experience
• Experience defining, refining and implementing partner processes, procedures and policies
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Experience presenting to senior leadership

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.