Senior ERP Operations Team Lead

Job Summary

We are seeking a Senior Infor CloudSuite Industrial (CSI) Operations Lead to join our ERP Center of Excellence (COE) and play a key role in enterprise ERP migrations and harmonization efforts across multiple business units.

What You’ll Do

• Serve as the CloudSuite Industrial Operations SME within the ERP COE.
• Define and enforce enterprise standards for operational processes, Factory Track usage, and warehouse mobility.
• Participate in COE governance forums, including solution design reviews, change control, and SaaS release planning.
• Balance operational flexibility with COE goals for standardization, scalability, and mobility adoption.
• Act as the Operations functional lead for ERP migrations of business units into CloudSuite Industrial SaaS.
• Lead operational discovery and future-state design covering: Manufacturing processes, Inventory and warehouse execution, Shop floor data collection.
• Own migration activities related to: Items, BOMs, routings, work centers, and resources, Inventory balances, locations, and warehouses, Factory Track configurations and transaction mappings.
• Create reusable migration templates, checklists, and playbooks for future rollouts.
• Own functional configuration for CSI SaaS Operational modules, including: Inventory Management, Bills of Material (BOM), Routings and Work Centers, Shop Floor Control, MRP / APS Planning, Purchasing and Supply Chain, Factory Track & Shop Floor Execution.
• Partner with Operations leaders to improve shop floor visibility, accuracy, and adoption.
• Serve as the functional owner for CSI Warehouse Mobility.
• Ensure warehouse mobility solutions align with enterprise inventory and location strategies.
• Support physical inventory accuracy initiatives and mobile enablement across sites.
• Lead transition from paper or legacy systems to mobile-driven warehouse execution.
• Act as a trusted partner to Operations, Manufacturing, and Supply Chain leadership.
• Lead operational solution design that integrates core CSI, Factory Track, and Warehouse Mobility.
• Translate operational requirements into scalable, mobile-enabled CSI SaaS solutions.
• Provide clear guidance on standard vs site-specific configurations.
• Provide senior-level support for complex production, planning, and inventory issues.
• Troubleshoot issues spanning configuration, master data, shop floor execution, and warehouse mobility.
• Partner with vendor technical resources and Infor Support for advanced issue resolution.
• Establish documentation and knowledge assets for Operations, Factory Track, and Warehouse Mobility.
• Govern operational KPIs and reporting related to operational excellence.
• Ensure data integrity across CSI core modules, Factory Track, and mobile transactions.
• Partner on integrations using Infor OS, ION, and APIs with MES, WMS, suppliers, and other operational systems.
• Lead projects and continuous improvement initiatives.

What You Bring

• 2–5 years of experience in marketing, communications, content, or events.
• Strong writing skills and the ability to communicate clearly.
• Motivation to learn and expand your marketing skill set.
• Comfort working in a small, fast-paced team.
• Proficiency with PowerPoint and Canva or similar creative tools.
• Strong organization and attention to detail.
• Deep understanding of CSI operational data structures and transaction flows.
• Strong functional knowledge of Production, Inventory and warehouse management.
• Strong analytical skills for operational data analysis and troubleshooting.
• Experience with Infor OS, ION, and operational integrations.
• Reporting experience with Power BI, Birst, etc.
• Leadership & Collaboration:
• Ability to lead migrations across diverse business units with differing maturity levels.
• Strong stakeholder management and communication skills.
• Comfortable driving adoption of mobile technologies on the shop floor and in warehouses.
• High standards for documentation, governance, and operational discipline.

Education

Bachelor’s degree in Operations Management, Supply Chain, Engineering, Information Systems, or related field, or equivalent experience.